Email to fax not working?

'Fax to Email' and 'Email to Fax' services
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gibbo
Posts: 2
Joined: Fri Jul 28, 2006 9:46 pm
Location: Erina, NSW

Email to fax not working?

Post by gibbo » Sun Jul 27, 2008 7:32 am

Hi there
Firstly, I'm new to this forum stuff so apologies up front if I'm not quite in the right place, or should be in another topic stream.
I registered my exemail address for the email to fax yesterday afternoon and have been trying to send a fax to my local football club's fax machine. I haven't been receiving any confirmation emails back to say it worked or it didn't work. Also, in my mmber facilities section on the exetel site, it shows no faxes sent. I have checked I am formatting the email correctly and it all looks OK. I have not been able to check if the faxes actually arrived as there would not be anyone at the club house yet.
I'm trying to send a PDF file created from MS Excel 2007 using the Save As PDF option.
Could you please suggest where I can look/go for help to figure out why it is not working?
Thanks
Steve

cableguy187
Posts: 26
Joined: Sat Mar 01, 2008 3:08 pm
Location: canberra

Re: Email to fax not working?

Post by cableguy187 » Sun Jul 27, 2008 3:43 pm

Hmm, mine not working either and it had worked a few days ago..

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: Email to fax not working?

Post by the_aph » Sun Jul 27, 2008 7:56 pm

I've sent 20 faxes off to clients this afternoon, (with no bounce, but they haven't gone through). I'm having the same problem, the system isn't responding.


Rob

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Email to fax not working?

Post by austdata » Sun Jul 27, 2008 10:37 pm

Have you tried faxing yourself?

Cheers,

Mike
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Email to fax not working?

Post by William M » Mon Jul 28, 2008 8:40 am

Hi All,

Apologies for the delay, we've identified the issue and have resolved it. At this moment we haven't identified the cause, though all faxes will now be processed.

Cheers Will

gibbo
Posts: 2
Joined: Fri Jul 28, 2006 9:46 pm
Location: Erina, NSW

Re: Email to fax not working?

Post by gibbo » Mon Jul 28, 2008 10:37 am

Thanks William, will check tonight.
Regards
Steve

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: Email to fax not working?

Post by the_aph » Mon Aug 11, 2008 9:55 pm

The email to fax system isn't working again, same as before, except when I add any sort of attachment is says it failed because of the attachment. If I just send text in the email field it doesn't even show up in the user facilities as failed, it just does nothing.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Email to fax not working?

Post by William M » Tue Aug 12, 2008 9:26 am

If it is not showing up within your User Facilities, can you confirm that you are sending it to the create email address? Eg. [fax_number]@fax.exemail.com.au

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: Email to fax not working?

Post by the_aph » Tue Aug 12, 2008 9:47 am

yes, I'm sending it to the correct address.

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: Email to fax not working?

Post by the_aph » Tue Aug 12, 2008 9:55 am

They are failing if I attach a .doc or .pdf or if I just enter the text in the email body. A number of my friends have also reported have this problem from late yesterday.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Email to fax not working?

Post by William M » Tue Aug 12, 2008 10:08 am

Can you provide the reply email that you're recieving minus your call details?

Cheers Will

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: Email to fax not working?

Post by the_aph » Tue Aug 12, 2008 6:43 pm

These message come back with a number of different receiving fax numbers and with .doc , .pdf or just text in the body of the message

message: 1

Your email to fax request has failed.
Exetel has attempted to send the fax and has been denied. Please try again.
Fax Number: 039xxxxxxx
Sent At Approx: 2008-08-12 09:53:16

Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate

message 2:

Your email to fax has failed due to invalid fax attachment
Possible solutions:
- Remove any spaces within the filename.
- Send file in a different format. .jpeg -> .gif
- Send file in a different format. .eml -> .dic
- Ensure that the area code is included in the destination fax number. Eg "02"
Destination: 039xxxxxxx
Sent at: 12-08-2008_09:52:05

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Email to fax not working?

Post by William M » Wed Aug 13, 2008 6:47 am

Hi,

Can you try sending "message 1" again? If it fails, PM me the number that you sent to and I'll have a look at the logs to see what went wrong.

Cheers Will

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