Please Inform the Customers when Email to Fax in Down Town

'Fax to Email' and 'Email to Fax' services
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myo007
Posts: 7
Joined: Sat Mar 08, 2008 1:02 am
Location: Sydney

Please Inform the Customers when Email to Fax in Down Town

Post by myo007 » Thu Apr 16, 2009 6:45 pm

When Exetel FAX to Email or Email to Fax is in downtime please send us email or let us know or show schedule when gonna be down before do that.


Today i got the problem that can't send any fax at all, i think server is down today.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Please Inform the Customers when Email to Fax in Down Town

Post by William M » Fri Apr 17, 2009 9:03 am

Hi,

That would be logical to do so, but the Fax server experienced no downtime yesterday.
In this case, if you have an issue or "think" you have/are experiencing an issue it be best to email residentialsupport@exetel.com.au with details on your faxes so it can be investigated.

Cheers Will

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