email to fax - is it working? - Yes it is ! :-)

'Fax to Email' and 'Email to Fax' services
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bigditty
Posts: 9
Joined: Wed Mar 16, 2005 7:06 pm

email to fax - is it working? - Yes it is ! :-)

Post by bigditty » Wed Aug 05, 2009 1:47 pm

Last night I registered my gmail email address for email to fax & sent a simple one page PDF within minutes of the setup.

Waited 30mins for a response email, and nothing.
I then registered an exemail address for the service & tried from that using exetel's webmail.
Still no response.

Email to fax still does not list any faxes as being sent.

So my question is if this service is still a valid service & what if anything did I do wrong?
I followed the FAQ & sent to the correct address with my password as the subject & attached the PDF.

??? Help

Cheers
Marty
Last edited by bigditty on Wed Aug 05, 2009 4:26 pm, edited 1 time in total.

scotty
Posts: 8
Joined: Mon Sep 06, 2004 8:56 am
Location: KENS NSW
Contact:

Re: email to fax - is it working?

Post by scotty » Wed Aug 05, 2009 1:53 pm

Same here. Just tried to send a fax and the item did not appear under the status page after more than an hour. Tried to fax something last month and the item pretty much appears immediately, so I guess there's some issue with the email 2 fax service.

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: email to fax - is it working?

Post by DazzleMe » Wed Aug 05, 2009 1:55 pm

Same here

User avatar
bigditty
Posts: 9
Joined: Wed Mar 16, 2005 7:06 pm

Re: email to fax - is it working?

Post by bigditty » Wed Aug 05, 2009 1:59 pm

Hmm

That's disapointing, kind of reliable as a real fax machine :shock:

The fax service should probably be listed on Exetel's Service Status page http://exetel.com.au/a_network.php

Exepeople..... Your assistance please!

chinchu
Posts: 2
Joined: Wed Mar 11, 2009 9:46 am
Location: sydney

Re: email to fax - is it working?

Post by chinchu » Wed Aug 05, 2009 2:13 pm

I have logged a ticket for this problem at 7.00am this morning but have NOT received any response. :(

Trizzunkz
Posts: 33
Joined: Wed Aug 31, 2005 11:09 am

Re: email to fax - is it working?

Post by Trizzunkz » Wed Aug 05, 2009 2:18 pm

We've sent multiple faxes so far today. Nothing has appeared in the list.
This has happened before, and it usually gets sorted out. When it does, you'll get a big hit of responses at once.

chinchu
Posts: 2
Joined: Wed Mar 11, 2009 9:46 am
Location: sydney

Re: email to fax - is it working?

Post by chinchu » Wed Aug 05, 2009 3:35 pm

Is there no one working at exetel any more, a simple we are looking into the problem would help but your lack of response today is pethetic.

Thanks Will
Last edited by chinchu on Wed Aug 05, 2009 5:12 pm, edited 1 time in total.

JanakaDS
Exetel Staff
Posts: 119
Joined: Fri May 11, 2007 1:00 pm

Re: email to fax - is it working?

Post by JanakaDS » Wed Aug 05, 2009 4:08 pm

Please find that there was a delay with the faxes been sent, but that issue has been fixed now.

Regards,
Janaka.

User avatar
bigditty
Posts: 9
Joined: Wed Mar 16, 2005 7:06 pm

Re: email to fax - is it working?

Post by bigditty » Wed Aug 05, 2009 4:10 pm

Well this is a user help forum. I know Exetel staff are on the forum, but if anyone seriously wants this problem fixed they should raise a ticket & not rely on the forum.
I simply needed to send a fax so I thought I'd try the service. So far it hasn't impressed me.

EDIT: I just received a confirmation email that it was sent ! Maybe there is hope :D

Thanks

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: email to fax - is it working? - Yes it is ! :-)

Post by William M » Wed Aug 05, 2009 4:56 pm

Hi All,

The fax service is sending through. If you sent an email from a non-exemail address due to mail load balancing rules it place, it will take a maximum of 30 minutes for the reply to be sent back.

Cheers Will

ABC123
Posts: 4
Joined: Wed Nov 26, 2008 6:56 pm
Location: Dubbo, NSW

Re: email to fax - is it working?

Post by ABC123 » Thu Nov 12, 2009 12:46 pm

Sent 5 emails from 1 hour - 30 mins ago. No reply email, nothing on Exetel page indicating any faxes have been sent today. Is this service having problems?

Also, one of those faxes needs to be cancelled. Is there a way to do this?

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: email to fax - is it working? - Yes it is ! :-)

Post by William M » Thu Nov 12, 2009 2:12 pm

I've identified a delay on the processor.

Can you please resubmit you faxes and they will go through.

Cheers Will

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