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Re: Desktop Fax Application

Posted: Thu Aug 20, 2009 2:42 pm
by harryL
I downloaded and installed it today.

My first fax was sent to a fax-to-email provider - and it went well.

Comments:

The fax header shows "from IAX modem"

- could the application allow the sender to design their own header?.....
- or have some options?.

Fax quality - will it be possible to increase print quality?
- it appears 180 cpi is used.... could this be increased to say, 300 cpi?

MUltiple Users

- is it possible to have an option to use different sender details?

Overall, thanks----- its great!

H.

Re: Desktop Fax Application

Posted: Mon Oct 05, 2009 11:29 am
by mightymaki
Hi, we tried to send a fax to Japan using the app. The fax itself was a word doc in Japanese. Apparently at the other end it only came out with the English title & from but the rest (in Japanese) wasn't properly encoded. The little boxes one gets if you don't have the proper software installed. Is this correct or did we do something wrong? Can the program only send English text?
regards
mightymaki

Re: Desktop Fax Application

Posted: Mon Oct 05, 2009 12:00 pm
by Dazzled
Exetel lists the following acceptable formats in the user facility -
.doc, .gif, .jpeg, .png .xls, .ppt, .pdf or .html.

Back in 2008, we told by Exetel, concerning attachments--
(1) Most files will first be converted to PDF. The exceptions to this are PDF text files.
(2) The PDF is then rotated and scaled to fit it to an A4 portrait page.
(3) This PDF is then converted into a TIFF file for fax transmission. This file is currently monochrome, and has a resolution of 209.1x98 dpi. (This may be increased to 209.1x196 dpi in the future).

Pending advice from Exetel staff, it is possible that the pdf conversion process is having some bother with the non-Roman text encoding in the Word doc. You will notice that a fax is a TIFF image anyway. You might get a better result for the time being if you put the Japanese text into one of the image formats, like non-lossy .GIF (quite good for black and white). HTML might be good for the time being too, with the appropriate use of charset.

I remember being advised once also that one can precode the fax TIFF and it will be transmitted unchanged.

Re: Desktop Fax Application

Posted: Tue Dec 01, 2009 3:36 pm
by ottyacat
Has anyone tried this application and got it working on Windows 7? The program runs fine but the second you click send the fax spooler instantly says failed without even thinking about it.

Re: Desktop Fax Application

Posted: Tue Dec 01, 2009 3:39 pm
by ottyacat
Simple...

I had it installed in the program files directory which has a high level of security by default. I had to give the fax directory read / write access under my username instead of the default read only applied by windows 7 not sure if its the same when installed in the root dir.

Re: Desktop Fax Application

Posted: Wed Jan 27, 2010 1:23 pm
by notoriousft
I had 3 attempts sending an overseas fax in 0011 countrycode area code number format, none even showed as pending in the fax history section. I attached a jpg file which is under 5 MB btw.

what to do?

Re: Desktop Fax Application

Posted: Thu Jan 28, 2010 5:30 pm
by William M
What reply did you receive each time?

Re: Desktop Fax Application

Posted: Thu Jan 28, 2010 5:48 pm
by notoriousft
William M wrote:What reply did you receive each time?
I didnt receive anything after I clicked send fax button, also save fax data choice was ticked...

Edit: just tried sending an interstate fax, that didnt work either. all same as the overseas fax...

Re: Desktop Fax Application

Posted: Fri Jan 29, 2010 8:33 am
by William M
Can you PM me your details?

Cheers

Re: Desktop Fax Application

Posted: Tue Feb 02, 2010 8:52 am
by William M
Hi notoriousft,

Can I confirm the faxes recorded in your User Facilities are not the ones that you are referring to?

Cheers

Re: Desktop Fax Application

Posted: Wed Feb 03, 2010 10:53 pm
by notoriousft
you're right. They aren't the ones I mentioned.

Re: Desktop Fax Application

Posted: Mon Mar 22, 2010 5:19 pm
by notoriousft
Still cannot send faxes via the application. Is there a solution to this?

Re: Desktop Fax Application

Posted: Tue Jan 18, 2011 11:39 am
by bilal
It would be nice if someone can answer this:

1) If we were to attach a TIFF file in the correct format, would it be used for transmission verbatim?
2) If so, can you please elaborate on the actual TIFF format? I have the following candidates from GhostScript/PDFCreator:
  • G3 fax encoding with no EOLs
    G3 fax encoding with EOLs
    2-D G3 fax encoding
    G4 fax encoding
    LZW-compatible
    PackBits
Dazzled wrote:Exetel lists the following acceptable formats in the user facility -
.doc, .gif, .jpeg, .png .xls, .ppt, .pdf or .html.

Back in 2008, we told by Exetel, concerning attachments--
(1) Most files will first be converted to PDF. The exceptions to this are PDF text files.
(2) The PDF is then rotated and scaled to fit it to an A4 portrait page.
(3) This PDF is then converted into a TIFF file for fax transmission. This file is currently monochrome, and has a resolution of 209.1x98 dpi. (This may be increased to 209.1x196 dpi in the future).

Pending advice from Exetel staff, it is possible that the pdf conversion process is having some bother with the non-Roman text encoding in the Word doc. You will notice that a fax is a TIFF image anyway. You might get a better result for the time being if you put the Japanese text into one of the image formats, like non-lossy .GIF (quite good for black and white). HTML might be good for the time being too, with the appropriate use of charset.

I remember being advised once also that one can precode the fax TIFF and it will be transmitted unchanged.

Re: Desktop Fax Application

Posted: Wed Feb 09, 2011 6:12 pm
by mrl
mY ACC Number 0410225748, I have already activated email2fax and fax2email , but seem i sill can not sent or reciever any fax. I also can not login to fax2email desktop app. anybody can help plsssssss?

Re: Desktop Fax Application

Posted: Thu Feb 10, 2011 4:45 am
by bilal
ottyacat wrote:Has anyone tried this application and got it working on Windows 7? The program runs fine but the second you click send the fax spooler instantly says failed without even thinking about it.
It's a buggy little program!

View -> Fax Spooler .. Nothing.
Exit -> "5 faxes waiting are you sure" (or something like that).

When I tick to "save fax data" it usually doesn't work.

Win 7 64-bit.