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Down again?

Posted: Wed Jan 20, 2010 9:57 am
by Trizzunkz
We've had no response from your fax server since 2010-01-18 16:43:01
Are there any issues we should know about?
I emailed support yesterday, but I haven't got a response yet.

Re: Down again?

Posted: Wed Jan 20, 2010 10:38 am
by mattski
same here... (fax to email)
Tested and working on 18th.
No faxes received since.
Tested half an hour ago: no-go.

Should I open a ticket?

Re: Down again?

Posted: Wed Jan 20, 2010 11:48 am
by TerryD
I sent an Email2fax on 18th Jan. The email appears as "sent" using Gmail but no confirmation of success or failure has been received in respect to the fax. I used the format 07xxxxxx@fax.exemail.com.au and put my password in the subject box. I have only used Email2fax a few times but it has been ok. Is there anything I should check?

Re: Down again?

Posted: Wed Jan 20, 2010 2:29 pm
by Trizzunkz
I've tried to send myself a fax to see if maybe it was just the reporting back feature that isn't working, but nothing has happened, so I'm thinking the whole system is down :|

Re: Down again?

Posted: Wed Jan 20, 2010 2:57 pm
by sable
Just received 2 faxes quite ok to my Exetel fax number.

You are all talking about fax to email aren't you? Not about sending faxes via email to third party fax number.

Re: Down again?

Posted: Wed Jan 20, 2010 5:55 pm
by mattski
I've tested further:

For me, "Fax To Email" is ok:
When a fax is sent from a real fax machine to my "Fax To Email" number, it works.

For me, "Email To Fax" is not working. (edit: but was ok when tested on 18th)
When sending a fax via email to a real fax machine or to my "Fax To Email" number, the fax is not is not received, and no notification is returned to the sending email address.

Matt.

PS. Sorry if my 1st post was misleading...

Re: Down again?

Posted: Wed Jan 20, 2010 10:00 pm
by the_aph
Have sent faxes using "email to fax" yesterday and today and the services isn't working. Emails sent fine but faxes weren't recieved and didn't come up in the user facilities.

Re: Down again?

Posted: Thu Jan 21, 2010 8:42 am
by Trizzunkz
Yep, sorry for the confusion, I'm talking about Email2Fax.
Still no response to my support ticket.

**Edit**
Just sent another test to myself, and it came through this time.
I guess its working again.

Re: Down again?

Posted: Thu Jan 21, 2010 12:36 pm
by mattski
Yep. Mine's working again now too.

Re: Down again?

Posted: Thu Jan 21, 2010 11:53 pm
by the_aph
Yes working again,

Thanks

Re: Down again?

Posted: Mon Feb 15, 2010 3:27 pm
by Trizzunkz
Once again, the system seems to be broken.
Today we have sent 9 faxes, and none of them have appeared in the list. This includes one I've sent to myself, and have yet to receive.

Anyone else having problems?

Re: Down again?

Posted: Mon Feb 15, 2010 4:22 pm
by craign