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Service Down 15/2/2010?

Posted: Mon Feb 15, 2010 4:21 pm
by craign
I have sent 2 faxes by e-mail this morning (the same one twice) and have not received a success or fail response. Is the service down?

Re: Service Down 15/2/2010?

Posted: Mon Feb 15, 2010 6:46 pm
by qldbridge
Same issue for me. 2 faxes and no confirmations!

Re: Service Down 15/2/2010?

Posted: Mon Feb 15, 2010 7:06 pm
by ocyrion
Ditto. Sent 2 but no emails regarding success or failure.

Re: Service Down 15/2/2010?

Posted: Mon Feb 15, 2010 10:30 pm
by the_aph
I have sent 9 faxes today, none of the them have worked or shown up in the user facilities page.

Can something please be done to improve the reliability of this service.

Re: Service Down 15/2/2010?

Posted: Tue Feb 16, 2010 12:09 am
by James
I've asked the sysadmin responsible to look into it.

Re: Service Down 15/2/2010?

Posted: Tue Feb 16, 2010 9:10 am
by Trizzunkz
Thanks James.
Any updates for today? It still seems to be unresponsive.

Re: Service Down 15/2/2010?

Posted: Tue Feb 16, 2010 9:29 am
by William M
Hi All,

The service should now be up and running.
All previously sent faxes have been removed to avoid duplication.

Cheers Will

Re: Service Down 15/2/2010?

Posted: Tue Feb 16, 2010 9:37 am
by Trizzunkz
Thanks Will.
Any word on the cause, or how the problem might be prevented in the future?

Re: Service Down 15/2/2010?

Posted: Wed Feb 17, 2010 6:13 pm
by raymond
It is caused by one file converasion software. It won't happen in the future.