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Failed to send

Posted: Mon Mar 22, 2010 8:03 am
by mark2134
Hi, I keep on receiving delivery failure to the email address 02xxxxx@fax.exemail.com.au

Is the service down today?

Re: Failed to send

Posted: Mon Mar 22, 2010 8:28 am
by mark2134
I know why it's on the size is to close to the limit. It's ok now

Re: Failed to send

Posted: Thu Apr 01, 2010 12:06 pm
by Trizzunkz
I had 15 faxes fail to send because of this problem yesterday.
All 124 faxes (from that group) were a maximum of ~60kb pdf files. So I doubt it has to do with the file size.
I've resent all 15 and all have gone through fine this time.
Can someone look into why this is happening?
Thanks.

Re: Failed to send

Posted: Thu Apr 08, 2010 5:59 pm
by William M
Hi,

Changes were made on that date as email were being incorrectly discarded.

Cheers Will

Re: Failed to send

Posted: Thu Jun 03, 2010 10:02 pm
by the_aph
Sent 13 faxes this evening, non of them have been processed. Think it must be down again.

Re: Failed to send

Posted: Fri Jun 04, 2010 9:16 am
by William M
Hi aph,

I've checked service and it should now be processing once more.

Cheers WIll

Re: Failed to send

Posted: Fri Jun 04, 2010 10:19 am
by the_aph
Thanks Will.

Re: Failed to send

Posted: Sat Jun 05, 2010 2:12 am
by timgeo
Edit: Both fax acknowledged this morning as successful. Thank you.

Hi William,

Could you have another look? Having trouble with email2fax again. I've previously sent successfully in Jan and Feb 2010 so I think my configuration is fine.

Sent 3/6/2010 11:15PM and 4/6/2010 10:19PM, both are not acknowledged (i.e. no successful or failure return messages).

Thanks
Tim

Re: Failed to send

Posted: Mon Jun 07, 2010 8:47 am
by William M
Hi Tim,

Can you please email residentialsupport@exetel.com.au with the your service details (Eg. Service Number), where you sent the fax to (Eg. ????????@fax.exemail.com.au), where you sent the fax from (Eg. tim@exemail.com.au).

Generally, (95% of cases) if you didn't receive any email response, your are either not registered to use that email address or you did not send the email to xxxxxx@fax.exemail.com.au

Cheers Will