Is the exeFAX service working presently.

'Fax to Email' and 'Email to Fax' services
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fallingbackwards
Posts: 21
Joined: Tue Oct 21, 2008 6:03 pm
Location: melbourne

Is the exeFAX service working presently.

Post by fallingbackwards » Mon Nov 07, 2011 1:30 am

Sent a fax at around midnight via the exeFAX program, popup said successfully sent however there is nothing in the fax queue under my user facilities.
I know this has happened before when there is a back log.
Thanks for your time.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Is the exeFAX service working presently.

Post by ShaminG » Mon Nov 07, 2011 10:07 am

Sent a fax at around midnight via the exeFAX program, popup said successfully sent however there is nothing in the fax queue under my user facilities.
I know this has happened before when there is a back log.
Thanks for your time.
Seems the both Faxes have not processed as yet. I have requested our development team to investigate the issue.

Will update you once an update is available.

pasanm
Posts: 234
Joined: Wed Mar 10, 2010 7:11 pm
Location: Sri Lanka
Contact:

Re: Is the exeFAX service working presently.

Post by pasanm » Mon Nov 07, 2011 2:31 pm

fallingbackwards wrote:Sent a fax at around midnight via the exeFAX program, popup said successfully sent however there is nothing in the fax queue under my user facilities.
I know this has happened before when there is a back log.
Thanks for your time.

There was a processing delay on the server causing recent faxes being queued up for a while.

We have fix the problem and all PENDING faxes should be processed soon.
Exetel Systems Team

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