Web space no longer working

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penno2
Posts: 2
Joined: Fri Sep 25, 2009 6:13 pm
Location: Toowoomba

Web space no longer working

Post by penno2 » Sun Jan 15, 2017 1:55 pm

Hi guys

Some time in the past few days my FTP area on home.exetel.com.au became unusable. I can connect but can't transfer any files or do a file listing, etc. When I access my webspace management screen...

https://www.exetel.com.au/myexetel/free ... space_blog

..it says that I haven't set one up. I have been using it regularly for years, however.

Could someone please take a look and let me know what the problem might be? Login name is fw_penno.

Cheers
Paul

HimaJ
Exetel Staff
Posts: 171
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Web space no longer working

Post by HimaJ » Sun Jan 15, 2017 10:25 pm

Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

ttac
Posts: 23
Joined: Sun Sep 18, 2005 12:30 am
Location: Sydney

Re: Web space no longer working

Post by ttac » Mon Jan 16, 2017 7:23 pm

I'm having the same problem. Also started on Sunday 15 Jan 2017.

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Web space no longer working

Post by Kaushalya » Mon Jan 16, 2017 9:04 pm

HimaJ wrote:Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
This is now fixed and you should be able to see your webspace on 'My Exetel' portal :)

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Web space no longer working

Post by Kaushalya » Mon Jan 16, 2017 9:13 pm

ttac wrote:I'm having the same problem. Also started on Sunday 15 Jan 2017.
Your web space appears to be active from our end but it is not accessible. Please check whether it is configured correctly.

Following links will assist you,
https://www.exetel.com.au/myexetel/free ... ace_blog#0 (Please log in to 'My Exetel' portal to access this)
http://exewiki.exetel.com.au/index.php? ... _a_Website

Your reference 11161739

ttac
Posts: 23
Joined: Sun Sep 18, 2005 12:30 am
Location: Sydney

Re: Web space no longer working

Post by ttac » Tue Jan 17, 2017 9:16 am

Still not accessible.
Was giving me this message since Saturday:
CaptureFTP.JPG
Since Saturday
CaptureFTP.JPG (21.72 KiB) Viewed 2130 times
I just changed the FTP password was getting this:
CaptureFTP2.JPG
Since PW change
CaptureFTP2.JPG (22.55 KiB) Viewed 2130 times
Now back to this and it just times out:
CaptureFTP.JPG
Since Saturday
CaptureFTP.JPG (21.72 KiB) Viewed 2130 times
The website is fine, just can't access FTP

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stevecJ
Forum Admin
Posts: 1003
Joined: Wed Jan 06, 2010 9:48 am

Re: Web space no longer working

Post by stevecJ » Tue Jan 17, 2017 10:03 am

ttac wrote:Still not accessible.
Was giving me this message since Saturday:
CaptureFTP.JPG
I just changed the FTP password was getting this:
CaptureFTP2.JPG
Now back to this and it just times out:
CaptureFTP.JPG
The website is fine, just can't access FTP
Hi ,

We will further look in to this matter and get back to you soon.

Apologies for any inconvenience caused to you with this regard.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

penno2
Posts: 2
Joined: Fri Sep 25, 2009 6:13 pm
Location: Toowoomba

Re: Web space no longer working

Post by penno2 » Tue Jan 17, 2017 11:45 am

Kaushalya wrote:
HimaJ wrote:Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
This is now fixed and you should be able to see your webspace on 'My Exetel' portal :)
Yep it all looks good, thanks Kaushalya :)

Cheers
Paul

ttac
Posts: 23
Joined: Sun Sep 18, 2005 12:30 am
Location: Sydney

Re: Web space no longer working

Post by ttac » Tue Jan 17, 2017 12:43 pm

FTP is ok now.

Thanks

smithi
Posts: 47
Joined: Wed May 30, 2007 1:21 am
Location: Mountain Top

Re: Web space no longer working

Post by smithi » Wed Jan 18, 2017 9:33 pm

Kaushalya wrote:
HimaJ wrote:Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
This is now fixed and you should be able to see your webspace on 'My Exetel' portal :)
Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.

However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.

In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.

Is this something new? Is email access to residentialsupport@ no longer supported?

Thanks, Ian

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KavindaS
Forum Admin
Posts: 1736
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Web space no longer working

Post by KavindaS » Wed Jan 18, 2017 10:32 pm

smithi wrote:
Kaushalya wrote:
HimaJ wrote:Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
This is now fixed and you should be able to see your webspace on 'My Exetel' portal :)
Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.

However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.

In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.

Is this something new? Is email access to residentialsupport@ no longer supported?

Thanks, Ian
Hi Ian,
Exetel apologies for the inconvenience may have caused by this. Kindly reply back with your ticket reference (Reference no you have received after sending the email to residentialsupport@exetel.com.au) number and I will check the status of the ticket and let you know.

smithi
Posts: 47
Joined: Wed May 30, 2007 1:21 am
Location: Mountain Top

Re: Web space no longer working

Post by smithi » Thu Jan 19, 2017 1:25 am

KavindaS wrote:
smithi wrote: Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.

However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.

In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.

Is this something new? Is email access to residentialsupport@ no longer supported?

Thanks, Ian
Hi Ian,
Exetel apologies for the inconvenience may have caused by this. Kindly reply back with your ticket reference (Reference no you have received after sending the email to residentialsupport@exetel.com.au) number and I will check the status of the ticket and let you know.
Kavinda, that's exactly the proiblem: I had no auto-response from either of my emails to residentialsupport@. I've checked mailserver logs here; both were accepted for delivery by an "exetel....protection.outlook.com" server, on Jan 15 01:19:24 and Jan 17 03:38:33 AEDT (UTC+1100). No indication of any response from either an exetel or outlook.com server then or since .. so I have no ticket number.

I can email or PM you detailed mail log entries if it might help track down the problem.

cheers, Ian

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KavindaS
Forum Admin
Posts: 1736
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Web space no longer working

Post by KavindaS » Thu Jan 19, 2017 5:15 pm

smithi wrote:
Kavinda, that's exactly the proiblem: I had no auto-response from either of my emails to residentialsupport@. I've checked mailserver logs here; both were accepted for delivery by an "exetel....protection.outlook.com" server, on Jan 15 01:19:24 and Jan 17 03:38:33 AEDT (UTC+1100). No indication of any response from either an exetel or outlook.com server then or since .. so I have no ticket number.

I can email or PM you detailed mail log entries if it might help track down the problem.

cheers, Ian
It is better you PM me the details. This is definitely a problem as we didn't receive any issues further. If the email have received to our inbox, you should receive an automatic response with a ticket number. PM me the email address that you have sent from and I will check on this.

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