Unable to connect to FTP and DB

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sic
Posts: 3
Joined: Mon Apr 22, 2019 11:16 am

Unable to connect to FTP and DB

Post by sic » Wed Apr 24, 2019 11:10 pm

Below is the error when I tried to connect to the FTP server.

Code: Select all

23:06:04	Status:	Resolving address of home.exetel.com.au
23:06:04	Status:	Connecting to 220.233.0.59:21...
23:06:04	Status:	Connection established, waiting for welcome message...
23:06:04	Status:	Insecure server, it does not support FTP over TLS.
23:06:04	Command:	USER fw_sic
23:06:04	Response:	331 Password required for fw_sic
23:06:04	Command:	PASS **********
23:06:04	Response:	530 Login incorrect.
23:06:04	Error:	Critical error: Could not connect to server
Below is the error when I tried to connect to the DB server via https://dbadmin.home.exetel.com.au/

mysqli_real_connect(): (HY000/1045): Access denied for user 'fwdbu11851'@'localhost' (using password: YES)

KavindaS
Forum Admin
Posts: 2468
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unable to connect to FTP and DB

Post by KavindaS » Thu Apr 25, 2019 11:08 pm

sic wrote:
Wed Apr 24, 2019 11:10 pm
Below is the error when I tried to connect to the FTP server.

Code: Select all

23:06:04	Status:	Resolving address of home.exetel.com.au
23:06:04	Status:	Connecting to 220.233.0.59:21...
23:06:04	Status:	Connection established, waiting for welcome message...
23:06:04	Status:	Insecure server, it does not support FTP over TLS.
23:06:04	Command:	USER fw_sic
23:06:04	Response:	331 Password required for fw_sic
23:06:04	Command:	PASS **********
23:06:04	Response:	530 Login incorrect.
23:06:04	Error:	Critical error: Could not connect to server
Below is the error when I tried to connect to the DB server via https://dbadmin.home.exetel.com.au/

mysqli_real_connect(): (HY000/1045): Access denied for user 'fwdbu11851'@'localhost' (using password: YES)
Can you please forward the same details to hosting@exetel.com.au , stating your customer id or the service number?

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