FTP PASSWORD RESET!!!

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Pfitzy
Posts: 78
Joined: Wed Dec 20, 2006 1:26 pm
Location: Sydney

FTP PASSWORD RESET!!!

Post by Pfitzy » Sat Nov 24, 2007 7:23 pm

I used the FTP Password change on the user facilities the other day for my about-to-be-launched site (www.renegades.net.au). I got a confirmation email and tried the new password - no dice.

So I tried it again but did NOT get a confirmation email. At this point I emailed businesssupport@exetel.com.au to request a reset but got nothing. It was an after hours email but I assume (wrongly?) that someone is checking the emails.

Could someone please advise asap? It was sent out of hours yesterday (before 9PM) and I assume someone is around to handle emergencies on weekends?
Friendly fire, isn't...

NetworkAdmin
Exetel Staff
Posts: 559
Joined: Tue Jan 06, 2004 1:19 am
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Re: FTP PASSWORD RESET!!!

Post by NetworkAdmin » Sat Nov 24, 2007 8:53 pm

Pfitzy wrote: So I tried it again but did NOT get a confirmation email. At this point I emailed businesssupport@exetel.com.au to request a reset but got nothing. It was an after hours email but I assume (wrongly?) that someone is checking the emails.
Support is business hours for that service, unless there is a problem with the server or the service.

If you PM me the details of your site and login, I will see what I can do.

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