Misleading web space setup page

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AmbroseChapel
Posts: 13
Joined: Wed Sep 07, 2005 11:46 am

Misleading web space setup page

Post by AmbroseChapel » Fri Jan 11, 2008 12:50 pm

I just looked at https://www.exetel.com.au/members/ftp_configure.php and it says that Perl is available on exetel members' personal web space.

As this is not true, I suggest you change that page!

It also doesn't mention the script which deletes media files every night. I think it should.

Klaas
Posts: 609
Joined: Sat Apr 03, 2004 1:48 pm
Location: Sydney

Post by Klaas » Fri Jan 11, 2008 12:52 pm

I don't know about the Perl bit, but the information about media files is listed in the "Setup Information" section.

AmbroseChapel
Posts: 13
Joined: Wed Sep 07, 2005 11:46 am

Post by AmbroseChapel » Fri Jan 11, 2008 1:00 pm

Well, perl is definitely not available. I asked a question about it and got an answer: http://forum.exetel.com.au/viewtopic.php?t=23811 -- well it's not really an answer, but it's confirmation.

And I don't know what you mean by "the information about media files is listed in the "Setup Information" section." Where's that section?

It would be sensible for Exetel to make its policy as plain as possible on this page, which is where a new user goes when they want to set up their web space. It's a unique policy and they're not likely to have come across it before.

Klaas
Posts: 609
Joined: Sat Apr 03, 2004 1:48 pm
Location: Sydney

Post by Klaas » Fri Jan 11, 2008 1:49 pm

User facilites; "Web/Blog Setup", then "Setup Information".

Ted D
Posts: 14
Joined: Mon Oct 23, 2006 6:58 pm

Web space setup

Post by Ted D » Wed Feb 13, 2008 9:58 am

It may not be appropriate to add these comments to this post but here goes.

I have been trying off and on to set up my own web space for some time but without real success. The setup information appears to be directed at people who know what they are doing, not people like myself who are new to this concept.

I appear set have some web space and I have placed a couple of files there by copying from "My Documents" but can only view them through the "FTP root at home.exetel.com.au" route.

I assume that the expression "personal web space" means having your own web page etc. Is this correct or do I just get to put some files on the server?

My Web Address URL is: http://home.exetel.com.au/myrx7. When I use this as a hyperlink or type this address into my browser I am sent to a page that reads:
"You are viewing this default web page because you have not yet updated your own index.html file.

- Please do the following:

1) Log into the Secure Users Facility

2) On the right hand side, click on Web Space/FTP Tools

3) Click on Web space configuration

4) Click on the Add Web Space button

5) In the Web Address row, type in your desired web space name.

This name can be anything you like, for example rosemary. However it must be unique, so if someone else has already taken that name you will not be able to create the web space with that name and you will have to choose another name.

Using the example, your web space link would then be http://home.exetel.com.au/rosemary/

6) Now you need to upload your web pages to the home.exetel.com.au web server.

There are instructions on the web site setup page called "How To Upload File using Internet Explorer" that you should follow. Alternatively you can use any ftp program to transfer files to your new web site.

The ftp server name is home.exetel.com.au
The account name is your 10 digit phone number.
The password is the password you created when you set up your web site.

THE MOST COMMON PROBLEM people have with their web site is not having a file called index.html. Without this file you will get the error message "Forbidden You don't have permission to access /****/ on this server". You MUST have a file called index.html.

If you need more help or additional information please go to: http://forum.exetel.com.au/viewtopic.php?t=9939

This requires you to have an index file, this must be called index.html"


I have an index page so I think to myself "how do I update my index page" and really I don't have any idea.

All This is all goobly gook to me, so as someone once said "please explain"

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Post by austdata » Wed Feb 13, 2008 10:24 am

G'day Ted,
What is the full name of your index page?

Cheers,

Mike

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Web space setup

Post by CoreyPlover » Wed Feb 13, 2008 12:04 pm

Ted D wrote:I have been trying off and on to set up my own web space for some time but without real success. The setup information appears to be directed at people who know what they are doing, not people like myself who are new to this concept.
If you want, you could try Google Pages for free and easy to setup personal web pages. After you create a Google account, you have a URL of <accountname>.googlepages.com for all your content.

AmbroseChapel
Posts: 13
Joined: Wed Sep 07, 2005 11:46 am

Post by AmbroseChapel » Wed Feb 13, 2008 1:10 pm

You are viewing this default web page because you have not yet updated your own index.html file.
That particular message is because "index.html" is a kind of magic filename which behaves differently to other filenames.

Put it this way -- if you go to "http://home.exetel.com.au/myrx7/myfile.html" you're asking to see the specific file "myfile.html".

But if you go to "http://home.exetel.com.au/myrx7/" which file are you asking for? There's no filename there.

So, what happens is, the server assumes you want the file "index.html".

And it would appear you don't have one.

So ask for a more specific URL and you should be able to see that file. Or upload a file called "index.html".

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