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Need help with a number of things

Posted: Sat Aug 16, 2008 1:03 pm
by nerdboyxxx
I have a number of concerns:

1. I want to remove a web Domain I ordered
2. I want to cancel DNS hosting with a Domain name I ordered.
3. I am having problems ordering DNS/Domain name registration

1. I ordered a web domain, which I don't need, and I want to get rid of it, so I am not charged for the service. How would I do this?

2. I have DNS hosting witha web domain, I want to remove this as well. How would I go about doing this?

3. I am trying to order a new domain, it says that it has completed the order, but I am not recieving any emails of confirmation and it is not showing up in the manage registered domain names section. Please help me!

I am frantic for answers, because I am worried I am spending money on things that are nor working!

Re: Need help with a number of things

Posted: Sat Aug 16, 2008 1:08 pm
by NetworkAdmin
What are the respective domain names?

Re: Need help with a number of things

Posted: Sat Aug 16, 2008 1:10 pm
by nerdboyxxx
both the DNS and domain name I wish to remove are the same, www.rs-billions.com

Re: Need help with a number of things

Posted: Sat Aug 16, 2008 1:28 pm
by NetworkAdmin
That was activated on the 15th and an email was sent.

I have pm'd you with the email address the completion notice was sent to.

Re: Need help with a number of things

Posted: Sat Aug 16, 2008 2:10 pm
by nerdboyxxx
No, that is the one I want cancelled :lol:

I placed an order for www.sxa-clan.com that one was ordered not too long ago, and It hasn't come in yet :cry:

So, I want:

www.rs-billions.com DNS Hosting and Domain Registration cancelled

and:

www.sxa-clan.com to be ordered, unless it already was. I would appreciate it if you could check records of that order.

Re: Need help with a number of things

Posted: Sat Aug 16, 2008 2:27 pm
by NetworkAdmin
I can see the order for both domain names. The second one was completed today. It looks like there is a duplicate order for it, so the duplicate will be canceled.

Is the contact email address I pm'd you correct? The confirmation and completion notices would have been sent to it.

I will ask someone on our sysadmin team to sort out the cancellation on Monday. Hopefully it won't be too late to cancel with the domain name registrar.

Re: Need help with a number of things

Posted: Sat Aug 16, 2008 2:52 pm
by nerdboyxxx
I cannot see my http://www.sxa-clan.com registered domain name on my hosted domain name list. I'm confused about that. Could you please look into that for me?

Two more things (sorry about this :D ):

1. I am not sure how to mask my default Domain name. I was redirected to another topic by a forum user, and that was confusing. I hosted a Domain name, but it did not mask my home.exetel.com.au/whatever domain name. How do I fix this and mask it?

2. I need some help with my website. I want to create separate pages on my website, but I am not sure how to do it. If anyone could help me with this, that would really help me.

Also, I have two hosted DNS on my Exetel services page. Could you please look this up for me?

Re: Need help with a number of things

Posted: Tue Aug 19, 2008 2:14 pm
by lingg
To get website such as 'www.yourdomain.com.au' to work,
you will need to have the following services:
1. Domain name registration
2. Domain name hosting
3. Web site hosting

I have pm'd you the details of the hosting services you have with us.

Re: Need help with a number of things

Posted: Tue Oct 07, 2008 9:58 am
by nerdboyxxx
I cant keep up with the payments for the domain name registration, so I'll be cancelling both today. Thanks for all your help guys.