Can't access Free webspace

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ciscokid
Posts: 59
Joined: Fri Feb 22, 2008 3:00 pm
Location: Wagga Wagga NSW
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Can't access Free webspace

Post by ciscokid » Sat Aug 16, 2008 4:01 pm

Here is a weird issue.

On any of my pc's at home I cannot access my free webspace. However on other peoples connections it is fine.

If I take my laptop which wont access from my home to a neighbour it runs fine. I can surf the net from home fine and do anything except look at my site.

I have also tried to ftp into it but cannot access it that way either.

Is it just me or is something wrong?

NetworkAdmin
Posts: 559
Joined: Tue Jan 06, 2004 1:19 am
Contact:

Re: Can't access Free webspace

Post by NetworkAdmin » Sat Aug 16, 2008 4:03 pm

Can you ping/traceroute to the web server?

ciscokid
Posts: 59
Joined: Fri Feb 22, 2008 3:00 pm
Location: Wagga Wagga NSW
Contact:

Re: Can't access Free webspace

Post by ciscokid » Sat Aug 16, 2008 4:10 pm

No it just times out.

I tried to ping home.exetel.com.au

ttac
Posts: 24
Joined: Sun Sep 18, 2005 12:30 am
Location: Sydney

Re: Can't access Free webspace

Post by ttac » Sun Aug 17, 2008 10:19 am

I have the same problem. Internet is ok but cannot access webspace via FTP or browser.

James D

Re: Can't access Free webspace

Post by James D » Sun Aug 17, 2008 1:17 pm

Please email your details to residentialsupport@exetel.com.au and it one of the support team will have a look into it.

oldman
Posts: 148
Joined: Mon Jan 01, 2007 6:50 am
Location: Strathpine, QLD

Re: Can't access Free webspace

Post by oldman » Sun Aug 17, 2008 4:09 pm

Same here... I can't ping home.exetel.com.au. Perhaps the attempted update and rollback yesterday broke something.

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Can't access Free webspace

Post by JamesR » Sun Aug 17, 2008 8:36 pm

Looks fine from my end (ADSL1 Queensland). Ping and trace attached below.

Code: Select all

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\James>ping home.exetel.com.au

Pinging oh.exetel.com.au [220.233.0.13] with 32 bytes of data:

Reply from 220.233.0.13: bytes=32 time=27ms TTL=59
Reply from 220.233.0.13: bytes=32 time=26ms TTL=59
Reply from 220.233.0.13: bytes=32 time=31ms TTL=59
Reply from 220.233.0.13: bytes=32 time=31ms TTL=59

Ping statistics for 220.233.0.13:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 31ms, Average = 28ms

Code: Select all

C:\Documents and Settings\James>tracert home.exetel.com.au

Tracing route to oh.exetel.com.au [220.233.0.13]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    14 ms    15 ms    20 ms  202.3.96.58.exetel.com.au [58.96.3.202]
  3    28 ms    30 ms    25 ms  1.3.96.58.exetel.com.au [58.96.3.1]
  4    28 ms    30 ms    29 ms  oh.exetel.com.au [220.233.0.13]

Trace complete.
Regards,

JamesR
Customer since 2005

oldman
Posts: 148
Joined: Mon Jan 01, 2007 6:50 am
Location: Strathpine, QLD

Re: Can't access Free webspace

Post by oldman » Sun Aug 17, 2008 9:32 pm

Code: Select all

C:\Users\John>ping home.exetel.com.au

Pinging oh.exetel.com.au [220.233.0.13] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 220.233.0.13:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\John>

Code: Select all

C:\Users\John>tracert home.exetel.com.au

Tracing route to oh.exetel.com.au [220.233.0.13]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway [192.168.1.254]
  2    37 ms    30 ms    31 ms  209.3.96.58.exetel.com.au [58.96.3.209]
  3    55 ms    43 ms    44 ms  1.3.96.58.exetel.com.au [58.96.3.1]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *     ^C
C:\Users\John>

ttac
Posts: 24
Joined: Sun Sep 18, 2005 12:30 am
Location: Sydney

Re: Can't access Free webspace

Post by ttac » Sun Aug 17, 2008 9:50 pm

I'm having same pinging/tracing results... all end up with "Request timed out..."
I can't even access Exetel's MySQL database management facility at: https://mydbadmin.home.exetel.com.au/

oldman
Posts: 148
Joined: Mon Jan 01, 2007 6:50 am
Location: Strathpine, QLD

Re: Can't access Free webspace

Post by oldman » Mon Aug 18, 2008 5:17 am

It's working here now.

ciscokid
Posts: 59
Joined: Fri Feb 22, 2008 3:00 pm
Location: Wagga Wagga NSW
Contact:

Re: Can't access Free webspace

Post by ciscokid » Tue Sep 02, 2008 8:50 pm

Free web hosting has gone down again

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