Webspace deleted without prior consent/notice

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Franpa
Posts: 411
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Webspace deleted without prior consent/notice

Post by Franpa » Sat Dec 15, 2012 5:55 pm

So after this whole debacle that both myself and Exetel are responsible for for letting it get out of hand (We both made mistakes/assumptions that led to the situation being more confusing/worse then it really was) I find that my webspace was deleted. I was not sent any emails about this and received no notification that it would happen. I depended on it a fair bit with regards to storing images and files when helping troubleshoot stuff on forums.

I can not view my webspace in a web browser, can not FTP to it and my Exetel control panel says that none has been set up. I hope I can get all that stuff back.
Windows 10 Pro x64 | Intel i7 920 @ 2.66GHZ | ASUS P6T Motherboard | 24GB DDR3 1333MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

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Dazzled
Volunteer Site Admin
Posts: 5995
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Webspace deleted without prior consent/notice

Post by Dazzled » Sat Dec 15, 2012 8:48 pm

I don't know if you have changed the name. When I browsed to your old site I got a 403 Forbidden message. If for comparison I try a fictitious user address the server gives out 404 Not Found. This might suggest no index or .htaccess file, but I can't imagine why you can't FTP though, if it does stlll exist.

Franpa
Posts: 411
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Webspace deleted without prior consent/notice

Post by Franpa » Sat Dec 15, 2012 10:16 pm

Yeah same here, 403 forbidden. I haven't done anything that would cause this such as changing the name, deleting it, changing the password, manipulating the .htaccess file or manipulating the index file. Aside from uploading to it I haven't done anything to it so it isn't a fault on my end.

http://home.exetel.com.au/franpa/
Windows 10 Pro x64 | Intel i7 920 @ 2.66GHZ | ASUS P6T Motherboard | 24GB DDR3 1333MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

Meshal S
Exetel Staff
Posts: 48
Joined: Mon May 28, 2012 6:18 pm
Location: Colombo

Re: Webspace deleted without prior consent/notice

Post by Meshal S » Sat Dec 15, 2012 10:46 pm

Hi There,

We have sent an email to your nominated email address on ticket ID 5969615. Please note that we will keep you updated with regards to this after following up with our database admins.

Franpa
Posts: 411
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Webspace deleted without prior consent/notice

Post by Franpa » Sat Dec 15, 2012 11:00 pm

Thank you for the speedy action.
Windows 10 Pro x64 | Intel i7 920 @ 2.66GHZ | ASUS P6T Motherboard | 24GB DDR3 1333MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

Franpa
Posts: 411
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Webspace deleted without prior consent/notice

Post by Franpa » Fri Dec 21, 2012 2:54 pm

This was resolved, all files/content intact :)
Windows 10 Pro x64 | Intel i7 920 @ 2.66GHZ | ASUS P6T Motherboard | 24GB DDR3 1333MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

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