Can't log on to FTP

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Can't log on to FTP

Postby maggie on Mon Mar 17, 2014 5:53 pm

I'm trying to log on to FTP to do some work on the web space but I keep getting this error:

Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server


It establishes a connection okay then sends the user name and asks for the password but I get the above dialogue.
I've generated a new password twice now and no difference did it make. What am I doing wrong?
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Re: Can't log on to FTP

Postby Dazzled on Mon Mar 17, 2014 6:43 pm

Are you using a client, a browser, a remote file manager login, or even just ftp itself? My first guess is you left off the fw_ from the user name. Second guess is a wrong upper/lower case.
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Re: Can't log on to FTP

Postby stevecJ on Mon Mar 17, 2014 7:09 pm

maggie wrote:I'm trying to log on to FTP to do some work on the web space but I keep getting this error:

Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server


It establishes a connection okay then sends the user name and asks for the password but I get the above dialogue.
I've generated a new password twice now and no difference did it make. What am I doing wrong?


Hi maggie,

As discussed over the phone I have escalated this our sysadmins and I will get back to you as soon as I get an update from them.

Ticket ID: 7693449
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Re: Can't log on to FTP

Postby stevecJ on Mon Mar 17, 2014 10:12 pm

Hi,

FTP login should be working now, please test it and confirm. :)

I have sent you an email with the login credentials.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
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Re: Can't log on to FTP

Postby maggie on Tue Mar 18, 2014 11:22 am

Thank you very much Steve. All is well in logging on to the FTP now.

However....I now can't upload any files.
Last night I deleted all the old WordPress files then closed the computer. This morning I logged on to upload the new WordPress files and I can't.

After it tells me I am connected I get this dialogue:

Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 500 Invalid command: try being more creative
Error: Failed to retrieve directory listing
Response: 257 "/" is the current directory

I've generated a new database password for the new WP config file as I had no idea what the old one was.
On the remote side of the Filezilla screen there is nothing there and it tells me 'Not connected to any server'

Hope this is an easy fix and TIA
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Location: sydney

Re: Can't log on to FTP

Postby maggie on Tue Mar 18, 2014 11:36 am

Please ignore previous post. All seems to be working well now.
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Re: Can't log on to FTP

Postby KavindaS on Tue Mar 18, 2014 2:40 pm

maggie wrote:Please ignore previous post. All seems to be working well now.


Glad to hear that. Please do let us know if you have further issues in future. :)
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