Cannot Connect to FTP Server

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IanCoffs
Posts: 2
Joined: Sun Apr 27, 2014 6:20 pm
Location: Coffs Harbour

Cannot Connect to FTP Server

Post by IanCoffs » Mon Apr 28, 2014 11:51 am

Using WS_FTP LE and ftp.exe (Windows), I cannot connect to the FTP server, - incorrect password.
I have reset the password twice, but with no effect.

What do I do next ?

Thanks for your anticipated help.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Cannot Connect to FTP Server

Post by angelos » Mon Apr 28, 2014 12:45 pm

IanCoffs wrote:Using WS_FTP LE and ftp.exe (Windows), I cannot connect to the FTP server, - incorrect password.
I have reset the password twice, but with no effect.

What do I do next ?

Thanks for your anticipated help.
I will try resetting the FTP password on this end and let you know if that fixes it.

The password will be forwarded to your nominated email address if this works. Give me some time to check this for you.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Cannot Connect to FTP Server

Post by angelos » Mon Apr 28, 2014 12:52 pm

Please check your emails. It should be working now.

Please confirm.

IanCoffs
Posts: 2
Joined: Sun Apr 27, 2014 6:20 pm
Location: Coffs Harbour

Re: Cannot Connect to FTP Server

Post by IanCoffs » Mon Apr 28, 2014 3:37 pm

Many thanks for your help, - can now connect and upload.
(problem solved)

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Cannot Connect to FTP Server

Post by angelos » Mon Apr 28, 2014 3:48 pm

You're welcome :)

anthonykeane
Posts: 1
Joined: Fri May 02, 2014 2:46 pm
Location: Australia

Re: Cannot Connect to FTP Server

Post by anthonykeane » Fri May 02, 2014 4:00 pm

I have an issue in that I cannot remember the password, I have requested it be changes several times but It wont let me login with the new password


nthony@anthony:~$ ftp home.exetel.com.au
Connected to home.exetel.com.au.
220 220.233.0.59 FTP server ready
Name (home.exetel.com.au:anthony): ft_seamonkey
331 Password required for ft_seamonkey
Password:
530 Login incorrect.
Login failed.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp>


password was cut/paste

when that didn't work I manually typed it.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Cannot Connect to FTP Server

Post by ShaminG » Fri May 02, 2014 4:31 pm

Hi Anthony,

There is an issue in the new member's facility and our development team is working on a fix. For the moment, kindly try the password change via the old member's interface.
https://www.exetel.com.au/old_members/index.php

We apologize for any inconvenience caused to you in this regard.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Cannot Connect to FTP Server

Post by Dazzled » Fri May 02, 2014 5:07 pm

Ummm, web space ftp, accessed from a Linux terminal....
Please change the password.

I'm having no ftp access problem.
PS fw_ ??

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Cannot Connect to FTP Server

Post by angelos » Mon May 05, 2014 2:28 am

Dazzled wrote:Ummm, web space ftp, accessed from a Linux terminal....
Please change the password.

I'm having no ftp access problem.
PS fw_ ??
Hi Dazzled,

Are you having the same issue? You should be able to get this changed through the old members interface as ShaminG advised.

We can get this done for you if you want us to reset it.

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