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Cannot Connect to FTP Server

Posted: Mon Apr 28, 2014 11:51 am
by IanCoffs
Using WS_FTP LE and ftp.exe (Windows), I cannot connect to the FTP server, - incorrect password.
I have reset the password twice, but with no effect.

What do I do next ?

Thanks for your anticipated help.

Re: Cannot Connect to FTP Server

Posted: Mon Apr 28, 2014 12:45 pm
by angelos
IanCoffs wrote:Using WS_FTP LE and ftp.exe (Windows), I cannot connect to the FTP server, - incorrect password.
I have reset the password twice, but with no effect.

What do I do next ?

Thanks for your anticipated help.
I will try resetting the FTP password on this end and let you know if that fixes it.

The password will be forwarded to your nominated email address if this works. Give me some time to check this for you.

Re: Cannot Connect to FTP Server

Posted: Mon Apr 28, 2014 12:52 pm
by angelos
Please check your emails. It should be working now.

Please confirm.

Re: Cannot Connect to FTP Server

Posted: Mon Apr 28, 2014 3:37 pm
by IanCoffs
Many thanks for your help, - can now connect and upload.
(problem solved)

Re: Cannot Connect to FTP Server

Posted: Mon Apr 28, 2014 3:48 pm
by angelos
You're welcome :)

Re: Cannot Connect to FTP Server

Posted: Fri May 02, 2014 4:00 pm
by anthonykeane
I have an issue in that I cannot remember the password, I have requested it be changes several times but It wont let me login with the new password


nthony@anthony:~$ ftp home.exetel.com.au
Connected to home.exetel.com.au.
220 220.233.0.59 FTP server ready
Name (home.exetel.com.au:anthony): ft_seamonkey
331 Password required for ft_seamonkey
Password:
530 Login incorrect.
Login failed.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp>


password was cut/paste

when that didn't work I manually typed it.

Re: Cannot Connect to FTP Server

Posted: Fri May 02, 2014 4:31 pm
by ShaminG
Hi Anthony,

There is an issue in the new member's facility and our development team is working on a fix. For the moment, kindly try the password change via the old member's interface.
https://www.exetel.com.au/old_members/index.php

We apologize for any inconvenience caused to you in this regard.

Re: Cannot Connect to FTP Server

Posted: Fri May 02, 2014 5:07 pm
by Dazzled
Ummm, web space ftp, accessed from a Linux terminal....
Please change the password.

I'm having no ftp access problem.
PS fw_ ??

Re: Cannot Connect to FTP Server

Posted: Mon May 05, 2014 2:28 am
by angelos
Dazzled wrote:Ummm, web space ftp, accessed from a Linux terminal....
Please change the password.

I'm having no ftp access problem.
PS fw_ ??
Hi Dazzled,

Are you having the same issue? You should be able to get this changed through the old members interface as ShaminG advised.

We can get this done for you if you want us to reset it.