Webspace FTP password reset doesn't work

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allesklar
Posts: 29
Joined: Sat Apr 22, 2006 1:12 am
Location: Lismore, NSW
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Webspace FTP password reset doesn't work

Post by allesklar » Mon Jun 02, 2014 9:27 am

Hi,
I tried to access the webspace via FTP since yesterday.
Could not find my password, so I tried the reset facility.
New password does not work. (tried 3 times)
Help please

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Webspace FTP password reset doesn't work

Post by angelos » Mon Jun 02, 2014 10:36 am

Please PM me your webspace ID or service number so that I can take a closer look at this

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Webspace FTP password reset doesn't work

Post by angelos » Mon Jun 02, 2014 12:12 pm

PM received. I have forwarded the case to the relative team.

Once we get a response from them you will be sent an email on your nominated email address with the password for your FTP service.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Webspace FTP password reset doesn't work

Post by angelos » Mon Jun 02, 2014 4:29 pm

Please check your emails. It has been reset and the new password has been sent as promised.

allesklar
Posts: 29
Joined: Sat Apr 22, 2006 1:12 am
Location: Lismore, NSW
Contact:

Re: Webspace FTP password reset doesn't work

Post by allesklar » Tue Jun 03, 2014 11:24 pm

Thanks angelos - login is OK now.
Relax... nothing can go wr

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