URGENT : Domain Failed to open page

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squeakytown
Posts: 97
Joined: Thu May 26, 2005 1:10 pm

URGENT : Domain Failed to open page

Post by squeakytown » Sat Jul 19, 2014 11:37 am

Hi,

I have domain and web hosting for shellharboursurfclub.com
I am just changing over from the current hoster server101.

I just updated the Domain Manage Named servers primary and secondary to ns1.exetel.com.au and ns2.exetel.com.au and the domain is failing to load the website in web browsers.

Please help.

squeakytown
Posts: 97
Joined: Thu May 26, 2005 1:10 pm

Re: URGENT : Domain Failed to open page

Post by squeakytown » Sat Jul 19, 2014 12:05 pm

Exetel helpdesk advised I had to add another A record for www.shellharboursurfclub.com

Website works for shellharboursurfclub.com (no www)

Not sure why this was not presetup?
I notice the entries crated for me include two identical A records for just the host name…should one of those been the www one?

Waiting for the new A record to proper gate out.

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Dazzled
Volunteer Site Admin
Posts: 5995
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: URGENT : Domain Failed to open page

Post by Dazzled » Sat Jul 19, 2014 12:16 pm

That's your problem -

Code: Select all

$ dig www.shellharboursurfclub.com

; <<>> DiG 9.4.2-P2.1 <<>> www.shellharboursurfclub.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 29318
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;www.shellharboursurfclub.com.	IN	A

;; AUTHORITY SECTION:
shellharboursurfclub.com. 84604	IN	SOA	ns1.exetel.com.au. hostmaster.exetel.com.au. 2014071700 172980 900 1209600 3600

;; Query time: 32 msec
;; SERVER: 220.233.0.4#53(220.233.0.4)
;; WHEN: Sat Jul 19 12:14:38 2014
;; MSG SIZE  rcvd: 110

squeakytown
Posts: 97
Joined: Thu May 26, 2005 1:10 pm

Re: URGENT : Domain Failed to open page

Post by squeakytown » Sat Jul 19, 2014 2:05 pm

Hi - its been 2 hours since the www A record was added.

How long should it take for the new entry to propagate?

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lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: URGENT : Domain Failed to open page

Post by lasithah » Sat Jul 19, 2014 5:48 pm

squeakytown wrote:Hi - its been 2 hours since the www A record was added.

How long should it take for the new entry to propagate?
Hi squeakytown,

We will look into this and update you Shortly :?

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Kumudh
Forum Admin
Posts: 374
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Location: Australia

Re: URGENT : Domain Failed to open page

Post by Kumudh » Sat Jul 19, 2014 6:55 pm

lasithah wrote:
squeakytown wrote:Hi - its been 2 hours since the www A record was added.

How long should it take for the new entry to propagate?
Hi squeakytown,

We will look into this and update you Shortly :?

Hi squeakytown,

This has been forwarded to our development team. We will let you know as soon as we hear an update from them.

squeakytown
Posts: 97
Joined: Thu May 26, 2005 1:10 pm

Domain Failed to open page

Post by squeakytown » Sun Jul 20, 2014 8:58 am

The www url is now working - seemed to take a long time.

Now its just emails not being delivered via the MX records.
I entered the exact same entries I had for the previous hosting to our separate free email hosting site….

squeakytown
Posts: 97
Joined: Thu May 26, 2005 1:10 pm

Re: URGENT : Domain Failed to open page

Post by squeakytown » Sun Jul 20, 2014 12:49 pm

All good emails have started to arrive.

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Kumudh
Forum Admin
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: URGENT : Domain Failed to open page

Post by Kumudh » Sun Jul 20, 2014 1:40 pm

squeakytown wrote:All good emails have started to arrive.
Hi squeakytown,

Good hear everything is OK. Most likely that not it just took some time for everything to get updated :D

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