index.html Uploaded but Web Site Returns Not Found

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gcgil
Posts: 2
Joined: Wed Dec 17, 2014 9:54 pm
Location: Melbourne

index.html Uploaded but Web Site Returns Not Found

Post by gcgil » Thu Dec 18, 2014 8:39 pm

Hello

Exetel is hosting our domain www.cowenhouse.com.au. We've uploaded a simple index.html to /web/www.cowenhouse.com.au/public_html on ftp://vh1.web.exetel.com.au and permissioned it rwxr-xr-x, but accessing www.cowenhouse.com.au returns "Not Found" in the browsers.

Advice appreciated.

Thanks

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: index.html Uploaded but Web Site Returns Not Found

Post by ShaminG » Thu Dec 18, 2014 8:54 pm

gcgil wrote:Exetel is hosting our domain www.cowenhouse.com.au. We've uploaded a simple index.html to /web/www.cowenhouse.com.au/public_html on ftp://vh1.web.exetel.com.au and permissioned it rwxr-xr-x, but accessing www.cowenhouse.com.au returns "Not Found" in the browsers.

Advice appreciated.
Could you please re-check the content in the index.html file. If the issue persists, please PM me the FTP password so I can have a look into this.

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Dazzled
Volunteer Site Admin
Posts: 5990
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: index.html Uploaded but Web Site Returns Not Found

Post by Dazzled » Thu Dec 18, 2014 9:15 pm

$ host http://www.cowenhouse.com.au
http://www.cowenhouse.com.au has address 202.124.241.178

$ host 202.124.241.178
178.241.124.202.in-addr.arpa domain name pointer redirector.servers.netregistry.



Netregistry.

$ curl -v www.cowenhouse.com.au
* About to connect() to www.cowenhouse.com.au port 80 (#0)
* Trying 202.124.241.178... connected
* Connected to www.cowenhouse.com.au (202.124.241.178) port 80 (#0)
> GET / HTTP/1.1
> User-Agent: curl/7.18.0 (i486-pc-linux-gnu) libcurl/7.18.0 OpenSSL/0.9.8g zlib/1.2.3.3 libidn/1.1
> Host: www.cowenhouse.com.au
> Accept: */*
>
< HTTP/1.1 200 OK
< Date: Thu Dec 18 21:18:31 2014
< Server: Redirector - NetRegistry Pty Ltd
< Connection: close
< Content-type: text/html
<

Not found
* Closing connection #0

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: index.html Uploaded but Web Site Returns Not Found

Post by ShaminG » Thu Dec 18, 2014 10:10 pm

Thanks for the PM.

As Dazzled pointed out, name servers are still pointed towards the previous domain hosting provider.

DNS servers
ns3.partnerconsole.net [203.55.143.3]
ns2.partnerconsole.net [203.55.142.5]
ns1.partnerconsole.net

Do you need these updated so it will point at Exetel Domain hosting.

Cheers!

gcgil
Posts: 2
Joined: Wed Dec 17, 2014 9:54 pm
Location: Melbourne

Re: index.html Uploaded but Web Site Returns Not Found

Post by gcgil » Fri Dec 19, 2014 9:34 pm

Thanks ShaminG and Dazzled

www.cowenhouse.com.au is registered and hosted by Exetel, so I hadn't expected to do any address record changes per the following mail:
===
Subject: Creation request for website "www.cowenhouse.com.au"

Dear Sir/Madam,

Your website has now been configured for your use.
...snip...
If www.cowenhouse.com.au does not work in your FTP client, please use vh1.web.exetel.com.au until such time that the DNS entry for www.cowenhouse.com.au has updated.

If you do not host your domain name with Exetel, you will need to ensure that www.cowenhouse.com.au points to vh1.web.exetel.com.au.

Exetel Pty Ltd
===

Also, why wouldn't an Exetel name server be authoritative in this case?

While name resolution issues are addressed, can I test access to the uploaded index.html via direct reference to a path at http://vh1.web.exetel.com.au ?

Thanks

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