Web hosting down?

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JohnSCS
Posts: 15
Joined: Wed Feb 09, 2005 9:17 am

Web hosting down?

Post by JohnSCS » Sun Apr 12, 2015 9:38 am

Good morning admins

Is there any issues with website hosting ?
My hosted website (ruralnsw.com.au) is not responding. I believe its on vh1.web.exetel.com.au ????

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Web hosting down?

Post by angelos » Fri Apr 24, 2015 10:23 am

JohnSCS wrote:Good morning admins

Is there any issues with website hosting ?
My hosted website (ruralnsw.com.au) is not responding. I believe its on vh1.web.exetel.com.au ????
Apologies for the delay. This post has somehow been missed.

We can see this website working at the moment. Can you please verify if this is correct?

JohnSCS
Posts: 15
Joined: Wed Feb 09, 2005 9:17 am

Re: Web hosting down?

Post by JohnSCS » Mon May 04, 2015 12:41 pm

Yes. Services came back up on the Monday morning.

JohnSCS
Posts: 15
Joined: Wed Feb 09, 2005 9:17 am

Re: Web hosting down?

Post by JohnSCS » Sat Dec 05, 2015 11:15 am

And again, the web hosting is down.

Any ETA's for restoration?

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: Web hosting down?

Post by dulipf » Sat Dec 05, 2015 2:58 pm

JohnSCS wrote:And again, the web hosting is down.

Any ETA's for restoration?
We are unable to find any resource records for this domain. It seem the zone file for this domain is down. We can see that domain hosting is not with us but with you. Please check your domain hosting records and make sure that the Zone file is updated correctly. Let us know if you have further inquires.

JohnSCS
Posts: 15
Joined: Wed Feb 09, 2005 9:17 am

Re: Web hosting down?

Post by JohnSCS » Sat Dec 05, 2015 3:20 pm

I have identified the issue. The NS IP's listed in the member portal are incorrect.
I have sent another email to smbsupport@exetel.com.au requesting them changed to the correct IP addresses.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: Web hosting down?

Post by dulipf » Sat Dec 05, 2015 3:33 pm

JohnSCS wrote:I have identified the issue. The NS IP's listed in the member portal are incorrect.
I have sent another email to smbsupport@exetel.com.au requesting them changed to the correct IP addresses.
We have updated the name servers accordingly and have replied to your email via the ticket ref: 9700134.

Let us know if you are still facing issues

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