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Web hosting down?

Posted: Sun Apr 12, 2015 9:38 am
by JohnSCS
Good morning admins

Is there any issues with website hosting ?
My hosted website (ruralnsw.com.au) is not responding. I believe its on vh1.web.exetel.com.au ????

Re: Web hosting down?

Posted: Fri Apr 24, 2015 10:23 am
by angelos
JohnSCS wrote:Good morning admins

Is there any issues with website hosting ?
My hosted website (ruralnsw.com.au) is not responding. I believe its on vh1.web.exetel.com.au ????
Apologies for the delay. This post has somehow been missed.

We can see this website working at the moment. Can you please verify if this is correct?

Re: Web hosting down?

Posted: Mon May 04, 2015 12:41 pm
by JohnSCS
Yes. Services came back up on the Monday morning.

Re: Web hosting down?

Posted: Sat Dec 05, 2015 11:15 am
by JohnSCS
And again, the web hosting is down.

Any ETA's for restoration?

Re: Web hosting down?

Posted: Sat Dec 05, 2015 2:58 pm
by dulipf
JohnSCS wrote:And again, the web hosting is down.

Any ETA's for restoration?
We are unable to find any resource records for this domain. It seem the zone file for this domain is down. We can see that domain hosting is not with us but with you. Please check your domain hosting records and make sure that the Zone file is updated correctly. Let us know if you have further inquires.

Re: Web hosting down?

Posted: Sat Dec 05, 2015 3:20 pm
by JohnSCS
I have identified the issue. The NS IP's listed in the member portal are incorrect.
I have sent another email to smbsupport@exetel.com.au requesting them changed to the correct IP addresses.

Re: Web hosting down?

Posted: Sat Dec 05, 2015 3:33 pm
by dulipf
JohnSCS wrote:I have identified the issue. The NS IP's listed in the member portal are incorrect.
I have sent another email to smbsupport@exetel.com.au requesting them changed to the correct IP addresses.
We have updated the name servers accordingly and have replied to your email via the ticket ref: 9700134.

Let us know if you are still facing issues