Web space no longer working
Web space no longer working
Hi guys
Some time in the past few days my FTP area on home.exetel.com.au became unusable. I can connect but can't transfer any files or do a file listing, etc. When I access my webspace management screen...
https://www.exetel.com.au/myexetel/free ... space_blog
..it says that I haven't set one up. I have been using it regularly for years, however.
Could someone please take a look and let me know what the problem might be? Login name is fw_penno.
Cheers
Paul
Some time in the past few days my FTP area on home.exetel.com.au became unusable. I can connect but can't transfer any files or do a file listing, etc. When I access my webspace management screen...
https://www.exetel.com.au/myexetel/free ... space_blog
..it says that I haven't set one up. I have been using it regularly for years, however.
Could someone please take a look and let me know what the problem might be? Login name is fw_penno.
Cheers
Paul
Re: Web space no longer working
Hi Paul,
We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
Re: Web space no longer working
I'm having the same problem. Also started on Sunday 15 Jan 2017.
Re: Web space no longer working
This is now fixed and you should be able to see your webspace on 'My Exetel' portalHimaJ wrote:Hi Paul,
We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

Re: Web space no longer working
Your web space appears to be active from our end but it is not accessible. Please check whether it is configured correctly.ttac wrote:I'm having the same problem. Also started on Sunday 15 Jan 2017.
Following links will assist you,
https://www.exetel.com.au/myexetel/free ... ace_blog#0 (Please log in to 'My Exetel' portal to access this)
http://exewiki.exetel.com.au/index.php? ... _a_Website
Your reference 11161739
Re: Web space no longer working
Still not accessible.
Was giving me this message since Saturday: I just changed the FTP password was getting this: Now back to this and it just times out: The website is fine, just can't access FTP
Was giving me this message since Saturday: I just changed the FTP password was getting this: Now back to this and it just times out: The website is fine, just can't access FTP
Re: Web space no longer working
Hi ,ttac wrote:Still not accessible.
Was giving me this message since Saturday: I just changed the FTP password was getting this: Now back to this and it just times out: The website is fine, just can't access FTP
We will further look in to this matter and get back to you soon.
Apologies for any inconvenience caused to you with this regard.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Re: Web space no longer working
Yep it all looks good, thanks KaushalyaKaushalya wrote:This is now fixed and you should be able to see your webspace on 'My Exetel' portalHimaJ wrote:Hi Paul,
We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

Cheers
Paul
Re: Web space no longer working
FTP is ok now.
Thanks
Thanks
Re: Web space no longer working
Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.Kaushalya wrote:This is now fixed and you should be able to see your webspace on 'My Exetel' portal :)HimaJ wrote:Hi Paul,
We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.
In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.
Is this something new? Is email access to residentialsupport@ no longer supported?
Thanks, Ian
Re: Web space no longer working
Hi Ian,smithi wrote:Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.Kaushalya wrote:This is now fixed and you should be able to see your webspace on 'My Exetel' portalHimaJ wrote:Hi Paul,
We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.
However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.
In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.
Is this something new? Is email access to residentialsupport@ no longer supported?
Thanks, Ian
Exetel apologies for the inconvenience may have caused by this. Kindly reply back with your ticket reference (Reference no you have received after sending the email to residentialsupport@exetel.com.au) number and I will check the status of the ticket and let you know.
Re: Web space no longer working
Kavinda, that's exactly the proiblem: I had no auto-response from either of my emails to residentialsupport@. I've checked mailserver logs here; both were accepted for delivery by an "exetel....protection.outlook.com" server, on Jan 15 01:19:24 and Jan 17 03:38:33 AEDT (UTC+1100). No indication of any response from either an exetel or outlook.com server then or since .. so I have no ticket number.KavindaS wrote:Hi Ian,smithi wrote: Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.
However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.
In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.
Is this something new? Is email access to residentialsupport@ no longer supported?
Thanks, Ian
Exetel apologies for the inconvenience may have caused by this. Kindly reply back with your ticket reference (Reference no you have received after sending the email to residentialsupport@exetel.com.au) number and I will check the status of the ticket and let you know.
I can email or PM you detailed mail log entries if it might help track down the problem.
cheers, Ian
Re: Web space no longer working
It is better you PM me the details. This is definitely a problem as we didn't receive any issues further. If the email have received to our inbox, you should receive an automatic response with a ticket number. PM me the email address that you have sent from and I will check on this.smithi wrote:
Kavinda, that's exactly the proiblem: I had no auto-response from either of my emails to residentialsupport@. I've checked mailserver logs here; both were accepted for delivery by an "exetel....protection.outlook.com" server, on Jan 15 01:19:24 and Jan 17 03:38:33 AEDT (UTC+1100). No indication of any response from either an exetel or outlook.com server then or since .. so I have no ticket number.
I can email or PM you detailed mail log entries if it might help track down the problem.
cheers, Ian