Web space no longer working

[penno2]

Hi guys

Some time in the past few days my FTP area on home.exetel.com.au became unusable. I can connect but can't transfer any files or do a file listing, etc. When I access my webspace management screen...

https://www.exetel.com.au/myexetel/free ... space_blog

..it says that I haven't set one up. I have been using it regularly for years, however.

Could someone please take a look and let me know what the problem might be? Login name is fw_penno.

Cheers
Paul

[HimaJ]

Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

[ttac]

I'm having the same problem. Also started on Sunday 15 Jan 2017.

[Kaushalya]

Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

This is now fixed and you should be able to see your webspace on 'My Exetel' portal

[Kaushalya]

I'm having the same problem. Also started on Sunday 15 Jan 2017.

Your web space appears to be active from our end but it is not accessible. Please check whether it is configured correctly.

Following links will assist you,
https://www.exetel.com.au/myexetel/free ... ace_blog#0 (Please log in to 'My Exetel' portal to access this)
http://exewiki.exetel.com.au/index.php? ... _a_Website

Your reference 11161739

[ttac]

Still not accessible.
Was giving me this message since Saturday:

Since Saturday

CaptureFTP.JPG (21.72 KiB) Viewed 3786 times

I just changed the FTP password was getting this:

Since PW change

CaptureFTP2.JPG (22.55 KiB) Viewed 3786 times

Now back to this and it just times out:

Since Saturday

CaptureFTP.JPG (21.72 KiB) Viewed 3786 times

The website is fine, just can't access FTP

[stevecJ]

Still not accessible.
Was giving me this message since Saturday:

CaptureFTP.JPG

I just changed the FTP password was getting this:

CaptureFTP2.JPG

Now back to this and it just times out:

CaptureFTP.JPG

The website is fine, just can't access FTP

Hi ,

We will further look in to this matter and get back to you soon.

Apologies for any inconvenience caused to you with this regard.

[penno2]

Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

This is now fixed and you should be able to see your webspace on 'My Exetel' portal

Yep it all looks good, thanks Kaushalya

Cheers
Paul

[ttac]

FTP is ok now.

Thanks

[smithi]

Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

This is now fixed and you should be able to see your webspace on 'My Exetel' portal :)

Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.

However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.

In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.

Is this something new? Is email access to residentialsupport@ no longer supported?

Thanks, Ian

[KavindaS]

Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

This is now fixed and you should be able to see your webspace on 'My Exetel' portal

Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.

However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.

In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.

Is this something new? Is email access to residentialsupport@ no longer supported?

Thanks, Ian

Hi Ian,
Exetel apologies for the inconvenience may have caused by this. Kindly reply back with your ticket reference (Reference no you have received after sending the email to residentialsupport@exetel.com.au) number and I will check the status of the ticket and let you know.

[smithi]

Hi, I had exactly the same problem, and also found it to be fixed last night, thanks.

However, I'd submitted a detailed report about this to residentialsupport@exetel.com.au on Sunday morning, which I resent on Tuesday morning after receiving no response, not even an acknowledgement of my email. Still no response on Wednesday night.

In my going on 10 years with Exetel, I've never failed to receive a response to support email before - not that I've had any problems worth reporting the last couple of years.

Is this something new? Is email access to residentialsupport@ no longer supported?

Thanks, Ian

Hi Ian,
Exetel apologies for the inconvenience may have caused by this. Kindly reply back with your ticket reference (Reference no you have received after sending the email to residentialsupport@exetel.com.au) number and I will check the status of the ticket and let you know.

Kavinda, that's exactly the proiblem: I had no auto-response from either of my emails to residentialsupport@. I've checked mailserver logs here; both were accepted for delivery by an "exetel....protection.outlook.com" server, on Jan 15 01:19:24 and Jan 17 03:38:33 AEDT (UTC+1100). No indication of any response from either an exetel or outlook.com server then or since .. so I have no ticket number.

I can email or PM you detailed mail log entries if it might help track down the problem.

cheers, Ian

[KavindaS]

Kavinda, that's exactly the proiblem: I had no auto-response from either of my emails to residentialsupport@. I've checked mailserver logs here; both were accepted for delivery by an "exetel....protection.outlook.com" server, on Jan 15 01:19:24 and Jan 17 03:38:33 AEDT (UTC+1100). No indication of any response from either an exetel or outlook.com server then or since .. so I have no ticket number.

I can email or PM you detailed mail log entries if it might help track down the problem.

cheers, Ian

It is better you PM me the details. This is definitely a problem as we didn't receive any issues further. If the email have received to our inbox, you should receive an automatic response with a ticket number. PM me the email address that you have sent from and I will check on this.