Page 1 of 1

Unable to connect to FTP and DB

Posted: Wed Apr 24, 2019 11:10 pm
by sic
Below is the error when I tried to connect to the FTP server.

Code: Select all

23:06:04	Status:	Resolving address of home.exetel.com.au
23:06:04	Status:	Connecting to 220.233.0.59:21...
23:06:04	Status:	Connection established, waiting for welcome message...
23:06:04	Status:	Insecure server, it does not support FTP over TLS.
23:06:04	Command:	USER fw_sic
23:06:04	Response:	331 Password required for fw_sic
23:06:04	Command:	PASS **********
23:06:04	Response:	530 Login incorrect.
23:06:04	Error:	Critical error: Could not connect to server
Below is the error when I tried to connect to the DB server via https://dbadmin.home.exetel.com.au/

mysqli_real_connect(): (HY000/1045): Access denied for user 'fwdbu11851'@'localhost' (using password: YES)

Re: Unable to connect to FTP and DB

Posted: Thu Apr 25, 2019 11:08 pm
by KavindaS
sic wrote:
Wed Apr 24, 2019 11:10 pm
Below is the error when I tried to connect to the FTP server.

Code: Select all

23:06:04	Status:	Resolving address of home.exetel.com.au
23:06:04	Status:	Connecting to 220.233.0.59:21...
23:06:04	Status:	Connection established, waiting for welcome message...
23:06:04	Status:	Insecure server, it does not support FTP over TLS.
23:06:04	Command:	USER fw_sic
23:06:04	Response:	331 Password required for fw_sic
23:06:04	Command:	PASS **********
23:06:04	Response:	530 Login incorrect.
23:06:04	Error:	Critical error: Could not connect to server
Below is the error when I tried to connect to the DB server via https://dbadmin.home.exetel.com.au/

mysqli_real_connect(): (HY000/1045): Access denied for user 'fwdbu11851'@'localhost' (using password: YES)
Can you please forward the same details to hosting@exetel.com.au , stating your customer id or the service number?