Report Broken Links/Failed Web Functions Here

Queries, errors or glitches regarding Exetel's public web site

Re: Report Broken Links/Failed Web Functions Here

Postby kookaburra2 on Sat Aug 06, 2016 9:27 am

Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."
Hi

We are currently getting this sorted with the development team. Apologize for the inconvenience caused. Kindly PM your service details, we could arrange a call back to assist with the plan change.

Regards

Nicole
It is now working correctly.
I wasn't sure about changing my plan, just checking out what the options were.
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Re: Report Broken Links/Failed Web Functions Here

Postby Franpa on Tue Mar 13, 2018 9:57 pm

If I view a topic like this one viewtopic.php?f=329&t=43883 it will show there are multiple pages to the topic. If I click to navigate to another page of the topic it will take me to a random section of the forum instead of that page of the topic.

For example clicking Page 2 takes me to: viewforum.php?f=59&start=50 which is the Mobile Services section of the forum.
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Re: Report Broken Links/Failed Web Functions Here

Postby ymo on Fri Mar 16, 2018 9:46 am

Why does "Customer help forum" have the following things:

1. User Control Panel () • Your posts - what is the () for?
2. 2 posts • Page 1 of 1 12345 ... 19 - why does it say "Page 1 of 1" and yet the list say 1..19.
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Re: Report Broken Links/Failed Web Functions Here

Postby Franpa on Thu Apr 05, 2018 12:48 am

1) Can't attach multiple images to a post. If you upload 2 images in a single post and then submit your post only 1 of the images will be attached.

2) Images are "Inline" without clicking the Inline button.

3) Can't edit posts.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Report Broken Links/Failed Web Functions Here

Postby KavindaS on Thu Apr 05, 2018 7:19 pm

All these identified issues were addressed with our system administrators and currently they are working on a fix. Exetel apologies for the inconvenience may have caused.
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Re: Report Broken Links/Failed Web Functions Here

Postby Franpa on Fri Apr 06, 2018 12:27 pm

Also, the Font Size button (above the Logout link) doesn't work.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Report Broken Links/Failed Web Functions Here

Postby Franpa on Fri Apr 06, 2018 12:29 pm

I'm on Firefox 56.0.2 x64 for Windows.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Report Broken Links/Failed Web Functions Here

Postby KavindaS on Fri Apr 06, 2018 2:46 pm

Also, the Font Size button (above the Logout link) doesn't work.

Once they have applied any fix or change to the Forums, we expect to have a bulk fix with most if the issues reported. I will update this thread accordingly by that time.
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Re: Report Broken Links/Failed Web Functions Here

Postby Franpa on Fri Apr 06, 2018 4:49 pm

I'm not entirely certain, but I think the New Private Message notification is also busted.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Report Broken Links/Failed Web Functions Here

Postby KavindaS on Fri Apr 06, 2018 5:55 pm

I'm not entirely certain, but I think the New Private Message notification is also busted.
Spot on that. I have added that too with them. Thank you.
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Re: Report Broken Links/Failed Web Functions Here

Postby Franpa on Sat Apr 07, 2018 3:37 am

Oh, one final big issue.

The forum appears to always mark everything as being read. The Board Index and sub-forum indexes don't use the red icon to indicate that the topic has new posts since you last visited the forum.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Report Broken Links/Failed Web Functions Here

Postby nilushid on Sat Apr 07, 2018 2:43 pm

The forum appears to always mark everything as being read. The Board Index and sub-forum indexes don't use the red icon to indicate that the topic has new posts since you last visited the forum.

Noted. We have added this point also to the list. We will get back as soon as we have an update from the our team.
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Re: Report Broken Links/Failed Web Functions Here

Postby Chris T on Tue Apr 10, 2018 8:49 pm

The settings User Control Panel of the Forum has no effect and any changes to the settings are reset to the initial setting after applying the changes. E.g., the DST setting has no effect and the forum is still on Daylight saving time.
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Re: Report Broken Links/Failed Web Functions Here

Postby KavindaS on Tue Apr 10, 2018 10:58 pm

The settings User Control Panel of the Forum has no effect and any changes to the settings are reset to the initial setting after applying the changes. E.g., the DST setting has no effect and the forum is still on Daylight saving time.
Thanks Chris. This is noted and informed and currently working on a fix with other issues reported.
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