Cancel service form is one month off

Queries, errors or glitches regarding Exetel's public web site
Post Reply
joris
Posts: 2
Joined: Tue Feb 18, 2020 12:40 pm

Cancel service form is one month off

Post by joris » Tue Feb 18, 2020 12:57 pm

The 'cancel service' form counts one month extra. For example if a contract started 1-aug-2019, cancelling on 31-jul-2020 counts 2 months cancellation fee.

Further, at about half of the possible calendar dates, a blank result is shown.

nicoler
Exetel Staff
Posts: 127
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Cancel service form is one month off

Post by nicoler » Wed Feb 19, 2020 8:45 am

joris wrote:
Tue Feb 18, 2020 12:57 pm
The 'cancel service' form counts one month extra. For example if a contract started 1-aug-2019, cancelling on 31-jul-2020 counts 2 months cancellation fee.

Further, at about half of the possible calendar dates, a blank result is shown.
Dear Sir,

With regards to cancellation 30 days notice period is required in order to cancel a fiber /ADSL service and 28 days notice for a mobile/ MBB and HWBB service. Kindly PM your service details in order to assist you further.

Kind Regards
Nicole

Post Reply