The 'cancel service' form counts one month extra. For example if a contract started 1-aug-2019, cancelling on 31-jul-2020 counts 2 months cancellation fee.
Further, at about half of the possible calendar dates, a blank result is shown.
Queries, errors or glitches regarding Exetel's public web site
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With regards to cancellation 30 days notice period is required in order to cancel a fiber /ADSL service and 28 days notice for a mobile/ MBB and HWBB service. Kindly PM your service details in order to assist you further.