Helpdesk website gone?

Queries, errors or glitches regarding Exetel's public web site
Post Reply
stevebow
Posts: 196
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Helpdesk website gone?

Post by stevebow » Thu Dec 10, 2020 2:22 pm

Whatever happened to the helpdesk website helpdesk.exetel.com.au? This now just redirects me to www.exetel.com.au/contact-us#. It is sometimes handy to login and refer back to previous issues that were resolved historically as well as having an overview of all previous issues.

nilushid
Admin
Posts: 1177
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Helpdesk website gone?

Post by nilushid » Thu Dec 10, 2020 3:09 pm

stevebow wrote:
Thu Dec 10, 2020 2:22 pm
Whatever happened to the helpdesk website helpdesk.exetel.com.au? This now just redirects me to www.exetel.com.au/contact-us#. It is sometimes handy to login and refer back to previous issues that were resolved historically as well as having an overview of all previous issues.
Hi

The Helpdesk is unfortunately no longer available. This was working with our old ticketing system and with the new development, the help desk option is no longer available. The link it directs will allow you to log issues with the relevant Exetel team.

We are sorry about the inconvenience caused.

Thanks

Post Reply