New service plans are different when logged in

[Mort]

Greetings,

I am looking to connect a new service and it gives me different options when I am logged in on My Exetel.

When I do a check address while *not* logged in to My Exetel it gives me two options
(Your connection network is FTTB Wholesale)

nomyexetel.png (59.53 KiB) Viewed 35 times

When I log in to My Exetel and then check the address again, it gives me three (more expensive) options instead
(Your connection type is Fibre-to-the-Node/Basement)

yesmyexetel.png (75.78 KiB) Viewed 35 times

So which service should I be requesting to connect on?

Thanks
Scott.

[taniya]

Greetings,

I am looking to connect a new service and it gives me different options when I am logged in on My Exetel.

When I do a check address while *not* logged in to My Exetel it gives me two options
(Your connection network is FTTB Wholesale)

nomyexetel.png

When I log in to My Exetel and then check the address again, it gives me three (more expensive) options instead
(Your connection type is Fibre-to-the-Node/Basement)

yesmyexetel.png

So which service should I be requesting to connect on?

Thanks
Scott.

Hi Scott

Kindly PM the address details (street number, street name, suburb and post code) along with your service details we will check service availability and arrange a call back to assist you with an order. We do apologize for any inconvenience.

Kind Regards

Exetel Residential Sales

[Mort]

thank you... PM sent.