New service plans are different when logged in

Queries, errors or glitches regarding Exetel's public web site
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Mort
Posts: 401
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

New service plans are different when logged in

Post by Mort » Wed Feb 17, 2021 1:19 pm

Greetings,

I am looking to connect a new service and it gives me different options when I am logged in on My Exetel.

When I do a check address while *not* logged in to My Exetel it gives me two options
(Your connection network is FTTB Wholesale)
nomyexetel.png
nomyexetel.png (59.53 KiB) Viewed 70 times
When I log in to My Exetel and then check the address again, it gives me three (more expensive) options instead
(Your connection type is Fibre-to-the-Node/Basement)
yesmyexetel.png
yesmyexetel.png (75.78 KiB) Viewed 70 times


So which service should I be requesting to connect on?

Thanks
Scott.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

taniya
Exetel Staff
Posts: 40
Joined: Tue Sep 05, 2017 1:20 pm
Location: Sri lanka

Re: New service plans are different when logged in

Post by taniya » Thu Feb 18, 2021 4:04 pm

Mort wrote:
Wed Feb 17, 2021 1:19 pm
Greetings,

I am looking to connect a new service and it gives me different options when I am logged in on My Exetel.

When I do a check address while *not* logged in to My Exetel it gives me two options
(Your connection network is FTTB Wholesale)
nomyexetel.png
When I log in to My Exetel and then check the address again, it gives me three (more expensive) options instead
(Your connection type is Fibre-to-the-Node/Basement)
yesmyexetel.png


So which service should I be requesting to connect on?

Thanks
Scott.
Hi Scott

Kindly PM the address details (street number, street name, suburb and post code) along with your service details we will check service availability and arrange a call back to assist you with an order. We do apologize for any inconvenience.

Kind Regards

Exetel Residential Sales

Mort
Posts: 401
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: New service plans are different when logged in

Post by Mort » Thu Feb 18, 2021 4:14 pm

thank you... PM sent.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

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