Report Broken Links/Failed Web Functions Here

Queries, errors or glitches regarding Exetel's public web site
Dazzled
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Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by Dazzled » Wed Feb 17, 2010 8:39 pm

Shady, could the text on this page be scheduled for a full revision please? http://www.exetel.com.au/voip_faq.htm

Shady
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Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Thu Feb 18, 2010 10:43 am

It's being looked at now.

vbap
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Location: Melbourne

Re: Report Broken Links/Failed Web Functions Here

Post by vbap » Mon Feb 22, 2010 8:16 pm

As reported here.

Getting incorrect results in Mobile Plan Comparison function on a very low usage Mobile 1 account

CoreyPlover
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Location: Melbourne, VIC

Re: Report Broken Links/Failed Web Functions Here

Post by CoreyPlover » Wed Mar 10, 2010 2:27 pm

From http://forum.exetel.com.au/viewtopic.ph ... 46#p270546:
wurzel wrote:It still says "No Charge" for the FP-C1 in the Member facilities even though it says "No Limit = Unlimited" on the Plans page.... Shouldn't they be the same?
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

wurzel
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Location: Earth

Re: Report Broken Links/Failed Web Functions Here

Post by wurzel » Sun Mar 14, 2010 10:17 am

CoreyPlover wrote:From http://forum.exetel.com.au/viewtopic.ph ... 46#p270546:
wurzel wrote:It still says "No Charge" for the FP-C1 in the Member facilities even though it says "No Limit = Unlimited" on the Plans page.... Shouldn't they be the same?
Just in case this isn't clear (As it still hasn't changed) there is a discrepancy between the inclusions shown under "Family Plans":
http://www.exetel.com.au/a_plan_pricing_new.php
eg: FP-C1 $50.00 12 GB + $0.50/GB thereafter No Limit = Unlimited

and the inclusions shown for those same plans in the member facilities "Change my service"
https://www.exetel.com.au/members/chang ... e_plan.php
eg: FP-C1 $50.00 12 gbytes No Charge $0.50

Shady
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Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Mon Mar 15, 2010 10:03 am

This is being fixed.

TE Corty
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Joined: Thu Mar 04, 2010 11:17 am
Location: Gatton

Re: Report Broken Links/Failed Web Functions Here

Post by TE Corty » Wed Mar 17, 2010 12:17 am

Shady wrote:This is being fixed.
Any idea on when this will be fixed and what the outcome will be?
Will it be a "No Charge" which is limited to 85GB at the moment?
Or will it be "No Limit = Unlimited" which is no charge/no limit?
Want to get off my old plan as Exetel have suggested but want to know what the right inclusions are first.
Thanks.

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Wed Mar 17, 2010 11:01 am

TE Corty wrote:
Shady wrote:This is being fixed.
Any idea on when this will be fixed and what the outcome will be?
Will it be a "No Charge" which is limited to 85GB at the moment?
Or will it be "No Limit = Unlimited" which is no charge/no limit?
Want to get off my old plan as Exetel have suggested but want to know what the right inclusions are first.
Thanks.
Hi,

This should already be fixed. The Members Facilities plan tables should reflect the ones on the main website.

TE Corty
Posts: 6
Joined: Thu Mar 04, 2010 11:17 am
Location: Gatton

Re: Report Broken Links/Failed Web Functions Here

Post by TE Corty » Wed Mar 17, 2010 12:40 pm

No, it's still the same.
In members facilities change my service, select plan change for say FP-C2 (off peak No Limit=Unlimited), click apply......off peak then says no charge.

Tazz
Posts: 177
Joined: Mon Sep 17, 2007 11:05 pm
Location: Launceston

Re: Report Broken Links/Failed Web Functions Here

Post by Tazz » Wed Mar 17, 2010 12:59 pm

TE Corty wrote:No, it's still the same.
In members facilities change my service, select plan change for say FP-C2 (off peak No Limit=Unlimited), click apply......off peak then says no charge.
Still the same in mine too...

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Wed Mar 17, 2010 1:56 pm

My apologies, I must've missed that page. It's fixed now.

mattski
Posts: 76
Joined: Wed Sep 22, 2004 7:15 pm

Re: Report Broken Links/Failed Web Functions Here

Post by mattski » Fri Mar 19, 2010 3:32 pm

Hi,
The new 8Mb plans FP-D1 and FP-D2 are listed here: http://www.exetel.com.au/a_plan_pricing_new.php but there is no sub-heading for the speed - yet?
Cheers,
Matt.

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Fri Mar 19, 2010 3:38 pm

mattski wrote:Hi,
The new 8Mb plans FP-D1 and FP-D2 are listed here: http://www.exetel.com.au/a_plan_pricing_new.php but there is no sub-heading for the speed - yet?
Cheers,
Matt.
Thanks for pointing that out. It's fixed.

David_A
Posts: 2
Joined: Wed Jan 10, 2007 4:41 pm

Re: Report Broken Links/Failed Web Functions Here

Post by David_A » Sun Mar 21, 2010 8:57 pm

Hello Shady,
I have found 3 links on the https://www.exetel.com.au/members/a_network.php page that are not correctly directed. These are:-
Traffic To/From NSW HSPA Users Via Optus GigE
Traffic To/From VIC HSPA Users Via Optus GigE
...and, Traffic To/From The Internet Via NSW PIPE

I hope this helps a bit. Rgds - David

Gidget
Volunteer Site Admin
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Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by Gidget » Sun Mar 21, 2010 11:13 pm

Hi Shady

On this page
http://www.exetel.com.au/residential-moip-overview.php
the link to the list of data capable handsets is broken - it just redirects back to the top of the MoIP overview page.

The identical problem occurs on this page
http://www.exetel.com.au/residential-mo ... erview.php

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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