Report Broken Links/Failed Web Functions Here

Queries, errors or glitches regarding Exetel's public web site
Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by Gidget » Sat Jul 12, 2014 4:02 pm

A third one ... I may be blind, but can anyone tell me where to find the VoIP pricing information for international phone calls? I searched the Exetel website and my User Facilities in vain for half an hour. It should not be this hard to find such information ...
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Report Broken Links/Failed Web Functions Here

Post by Kaushalya » Sat Jul 12, 2014 5:39 pm

Hi Gidget,

You can refer to the link http://www.exetel.com.au/corporate/inbo ... vices-voip on main website.

International call rates are listed on http://www.exetel.com.au/corporate/inbo ... -pricelist :) :)

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by Gidget » Sat Jul 12, 2014 5:48 pm

Thanks, Kaushalya :-)

However, why are the prices only listed under "Corporate Voice"? VoIP services are also purchased by residential customers, so it is certainly not intuitive for a residential customer to go searching for information under a Corporate tab. Can all VoIP pricing etc information also be made accessible under "Residential" tabs (website and user facilities), please?
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: Report Broken Links/Failed Web Functions Here

Post by saadbafik » Sat Jul 12, 2014 8:54 pm

Hi Gidget,

Kindly note that this has been escalated with the respective department, please let us know if your require further information.

Regards,

Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Report Broken Links/Failed Web Functions Here

Post by Kaushalya » Tue Jul 15, 2014 9:23 am

The link just goes to the "My Exetel" home page, not to the policy. Where is the policy?
The link is correct. You need to go to 'Mobile Usage Help' > 'Excess spend Management Policy'. :)

Ziege Mitfahrer
Posts: 20
Joined: Fri Jul 28, 2006 11:23 pm

Re: Report Broken Links/Failed Web Functions Here

Post by Ziege Mitfahrer » Wed Aug 20, 2014 1:56 pm

I can't find the "Acceptable Use Policy" for mobile plans.

Clicking on the plan I want brings up some more info with a tiny little link to "Critical Information Summary".
Click on that and you get a PDF with more info including a link to the "Full Terms and Conditions" which is not actually a link. You have to cut and past it into your browser.
If you can manage all that, you get a very big warning saying "Please read these terms carefully as they may have important consequences for you." If it's that important, then why is it so damn hard to access???????
Hidden away in the "Definitions" section of this important info is the link to the "Acceptable Use Policy".
This link does nothing except take to back to where you started.

I may be a bit picky here, but how about linking the "Acceptable Use Policy" to the words "Acceptable Use Policy" on the very first (and last) page?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Report Broken Links/Failed Web Functions Here

Post by ShaminG » Wed Aug 20, 2014 3:03 pm

Ziege Mitfahrer wrote:I may be a bit picky here, but how about linking the "Acceptable Use Policy" to the words "Acceptable Use Policy" on the very first (and last) page?
Thanks for pointing this out. We would consider your suggestions when moving ahead with any future developments.

Ziege Mitfahrer
Posts: 20
Joined: Fri Jul 28, 2006 11:23 pm

Re: Report Broken Links/Failed Web Functions Here

Post by Ziege Mitfahrer » Thu Aug 21, 2014 1:01 pm

ShaminG wrote:We would consider your suggestions when moving ahead with any future developments.
Could you please also consider telling me where to find policy, now?

ShaminG
Exetel Staff
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Location: Sydney, Australia

Re: Report Broken Links/Failed Web Functions Here

Post by ShaminG » Thu Aug 21, 2014 1:21 pm

Ziege Mitfahrer wrote:Could you please also consider telling me where to find policy, now?
http://help.exetel.com.au/aup_adsl2.php

myexetel(https://www.exetel.com.au/myexetel/login) -> Additional info -> Acceptable Use Policy

Ziege Mitfahrer
Posts: 20
Joined: Fri Jul 28, 2006 11:23 pm

Re: Report Broken Links/Failed Web Functions Here

Post by Ziege Mitfahrer » Thu Aug 21, 2014 5:02 pm

Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy.
The 3GB of data is not subject to this policy.
It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use.
Try to find ANY unlimited plan for ANY product and there will be an asterix next to it.

I have no fear that Exetel would go Koganistic and disconnect customers on "unlimited" plans for using more than the secret limit, but it would be nice to know what limitations there are, if any.

The policy you pointed to only deals with internet usage (spam, viruses, piracy etc) and fixed line plans with no mention of mobiles whatsoever.

Is there an Acceptable Use Policy for your mobile plans?

nicoler
Exetel Staff
Posts: 124
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Report Broken Links/Failed Web Functions Here

Post by nicoler » Thu Aug 21, 2014 7:06 pm

Ziege Mitfahrer wrote:Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy.
The 3GB of data is not subject to this policy.
It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use.
Try to find ANY unlimited plan for ANY product and there will be an asterix next to it.

I have no fear that Exetel would go Koganistic and disconnect customers on "unlimited" plans for using more than the secret limit, but it would be nice to know what limitations there are, if any.

The policy you pointed to only deals with internet usage (spam, viruses, piracy etc) and fixed line plans with no mention of mobiles whatsoever.

Is there an Acceptable Use Policy for your mobile plans?
We have escalated your concerns to our product manager and will get back to you with an update shortly.

nicoler
Exetel Staff
Posts: 124
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Report Broken Links/Failed Web Functions Here

Post by nicoler » Fri Aug 22, 2014 2:14 pm

Ziege Mitfahrer wrote:Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy.
The 3GB of data is not subject to this policy.
It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use.
Try to find ANY unlimited plan for ANY product and there will be an asterix next to it.

I have no fear that Exetel would go Koganistic and disconnect customers on "unlimited" plans for using more than the secret limit, but it would be nice to know what limitations there are, if any.

The policy you pointed to only deals with internet usage (spam, viruses, piracy etc) and fixed line plans with no mention of mobiles whatsoever.

Is there an Acceptable Use Policy for your mobile plans?
Please be advised that, there is no “secret limit” for normal personal use with the mobile plans and the current Acceptable Use Policy applies to all Exetel products.

Franpa
Posts: 440
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Report Broken Links/Failed Web Functions Here

Post by Franpa » Fri Sep 19, 2014 2:53 pm

viewtopic.php?f=306&t=41333
Check the first 3 posts.
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem

https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Report Broken Links/Failed Web Functions Here

Post by ShaminG » Fri Sep 19, 2014 7:08 pm

Franpa wrote:viewtopic.php?f=306&t=41333
Check the first 3 posts.
I have requested our development team to update the page correctly.

smithi
Posts: 47
Joined: Wed May 30, 2007 1:21 am
Location: Mountain Top

Re: Report Broken Links/Failed Web Functions Here

Post by smithi » Tue Nov 25, 2014 3:30 pm

The speed test link has been broken for something like the last week, still is today.
http://www.exetel.com.au/speed/

Whether accessed directly or from the 'useful links' dropdown on myexetel, the speed test link is just redirecting to http:/www.exetel.com.au/ ie the latest home page.

I usually just access this from:
http://www.exetel.com.au/speed/dsl/initialmeter.php

thence use the 'Retest' link as needed.

I also have this saved in my startup tabs, using the url:
http://www.exetel.com.au/speed/dsl/resu ... recorded=1

I keep this tab open usually, and use it quite frequently to check local exchange conditions, especially before larger downloads, as things vary quite a bit here according to time of day etc (like from around 8Mbps to 14Mbps)

cheers, Ian

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