Report Broken Links/Failed Web Functions Here

Queries, errors or glitches regarding Exetel's public web site
James D

Re: Report Broken Links/Failed Web Functions Here

Post by James D » Thu Jun 19, 2008 12:55 pm

I will have that Updated today, Gamershell mirror is up and you can download the top 100Gb of files from the gamershell web site.

mattski
Posts: 76
Joined: Wed Sep 22, 2004 7:15 pm

Re: Report Broken Links/Failed Web Functions Here

Post by mattski » Thu Jun 19, 2008 8:06 pm

This page http://www.exetel.com.au/application_status.php says that the default password to login to the Members Facilities is "password". It is not. It is the "02nnnnnnnnAB" (adsl# followed by 1st 2 letters of street name).

Details... I'm setting up adsl for a friend, and have received the email entitled: "Your ADSL status has been updated - 02nnnnnn" directing me to http://www.exetel.com.au/a_application_status.php. Selecting "For the status of a new ADSL2 and Telephone (INCPHONE PLAN) Service please click here" took me to http://www.exetel.com.au/application_status.php where I entered the no. in question. The information then shown contained the error described above.
The email itself, however, contains the correct password.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Report Broken Links/Failed Web Functions Here

Post by William M » Fri Jun 20, 2008 11:39 am

It has been changed.

Cheers Will

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ymo
Posts: 294
Joined: Sat Sep 10, 2005 4:36 pm
Location: Wollongong NSW

Re: Report Broken Links/Failed Web Functions Here

Post by ymo » Sat Jun 28, 2008 8:27 am

On http://www.exetel.com.au/a_plan_inclusions.php in the "Inclusions" section it still lists "Uncounted Downloads" with a broken link to http://www.exetel.com.au/a_plan_inclusions.php#free.

Also, you should probably list the Peak / Off-Peak times in either the T & C page or this Standard Inclusions page.

Edit: Another error on the same page:
Each account has an allocation of 200 megabytes of space for the set up and operation of a personal web site. Access to this space is via using one of the 20 allocated email addresses and instructions on how to do this are set out in the user facilities.
As far as I can see, the personal web space has nothing to do with the up to 20 email addresses. I know I have not set up any email accounts but do have a web space configured.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by ForumAdmin » Sat Jun 28, 2008 5:40 pm

ymo wrote:On http://www.exetel.com.au/a_plan_inclusions.php in the "Inclusions" section it still lists "Uncounted Downloads" with a broken link to http://www.exetel.com.au/a_plan_inclusions.php#free.

Also, you should probably list the Peak / Off-Peak times in either the T & C page or this Standard Inclusions page.

Edit: Another error on the same page:
Each account has an allocation of 200 megabytes of space for the set up and operation of a personal web site. Access to this space is via using one of the 20 allocated email addresses and instructions on how to do this are set out in the user facilities.
As far as I can see, the personal web space has nothing to do with the up to 20 email addresses. I know I have not set up any email accounts but do have a web space configured.
Thank you I'll get them fixed.

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Mixer
Posts: 180
Joined: Sun Mar 30, 2008 2:21 pm
Location: Sydney - Randwick

Re: Report Broken Links/Failed Web Functions Here

Post by Mixer » Mon Jun 30, 2008 11:53 am

In the forum ADSL1 Network Issues ‹ ADSL1 Drop Out Issues : Postby James D on Wed May 30, 2007 8:13 am

"Before posting about drop out issues please read through the below steps.....The Last Step...

Please visit the following forums for further information on drop out issues: http://forum.exetel.com.au/viewforum.php?f=269"

Returns with " Information The forum you selected does not exist."
RAND-NF/20INCTEL-Draytek 2710vn

James D

Re: Report Broken Links/Failed Web Functions Here

Post by James D » Mon Jun 30, 2008 12:33 pm

Mixer wrote:In the forum ADSL1 Network Issues ‹ ADSL1 Drop Out Issues : Postby James D on Wed May 30, 2007 8:13 am

"Before posting about drop out issues please read through the below steps.....The Last Step...

Please visit the following forums for further information on drop out issues: http://forum.exetel.com.au/viewforum.php?f=269"

Returns with " Information The forum you selected does not exist."
This has been corrected.

Col
Posts: 213
Joined: Fri Mar 14, 2008 7:55 pm
Location: NSW

Re: Report Broken Links/Failed Web Functions Here

Post by Col » Thu Jul 10, 2008 2:21 pm

In the Specials flash animation the "more..." link for the bundled ADSL1 plans leads to the old bundled page. Those plans were moved to the main ADSL1 page.

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Fri Jul 11, 2008 9:11 am

Thanks Col. It's fixed.

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Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Report Broken Links/Failed Web Functions Here

Post by Gidget » Sat Aug 02, 2008 3:38 pm

Hi Shady

I just spent some time helping a customer work out how to log into his Wireless User Facilities.

The Exetel home page login only works for ADSL services (I believe). To access the Wireless User Facilities if you don't know the direct login link, you first have to click the "Residential" button on the home page and then click the "Members" link on the next page to finally bring up this page
https://www.exetel.com.au/login/
This is not very intuitive. Can there be a "Members" link included at the bottom of the home page with the other links? This would greatly assist people looking to log into their User Facilities for all services other than ADSL.

Also, on the "Residential" page http://www.exetel.com.au/res_main.php, when you mouseover the "Members" link it says "Webmail" instead of "Members" - can this be fixed please.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Report Broken Links/Failed Web Functions Here

Post by Shady » Mon Aug 04, 2008 8:59 am

Hi Gidget,

I find that strange because I can log into any wireless account. He/she would probably need to clean out his cache and cookies. I will add the button anyways just for convenience. :lol:

compmatt
Posts: 4
Joined: Tue Nov 20, 2007 3:52 pm
Location: Wollongong

Re: Report Broken Links/Failed Web Functions Here

Post by compmatt » Thu Aug 07, 2008 2:01 pm

Hi Guys - Reporting broken link:

http://www.exetel.com.au/pdf/V210P%20_Spec_Sheet.pdf

Spec sheet download for the VOIP 1 PORT ATA V210P device.

The broken link was found by navigating from this page:

https://www.exetel.com.au/members/voip_ ... ink=link08

Thanks guys - keep up the good work, im about to order me some VOIP :)

Compmatt

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Report Broken Links/Failed Web Functions Here

Post by William M » Thu Aug 07, 2008 2:07 pm

Hi Compmatt,

The .pdf file with information regarding the V210P should now be shown on that form.

Thanks for the info.

Cheers Will

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dsc68
Posts: 110
Joined: Tue Jan 03, 2006 5:01 pm
Location: Lower Beechmont, Qld

IncPhoneY & NonPhoneY Discrepency

Post by dsc68 » Sun Aug 10, 2008 8:57 pm

http://www.exetel.com.au/a_plan_pricing_adsl2.php says IncPhoneY and NonPhoneY have 0Gb of offpeak downloads

https://www.exetel.com.au/members/chang ... ink=link04 says IncPhoneY and NonPhoneY have 48Gb of offpeak downloads

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ymo
Posts: 294
Joined: Sat Sep 10, 2005 4:36 pm
Location: Wollongong NSW

Re: Report Broken Links/Failed Web Functions Here

Post by ymo » Sun Aug 10, 2008 11:05 pm

A few minor web pages errors:

http://www.exetel.com.au/c_faq_main.php has page HTML title of "Exetel Mobile Service" when it should be "Frequently Asked Questions About Exetel's Services"

https://helpdesk.exetel.com.au/index.php?x=&mod_id=2 (Cerberus Helpdesk Knowledgebase) top level is "ADSL Fautls" - should be "ADSL Faults".

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