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Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Jul 12, 2014 4:02 pm
by Gidget
A third one ... I may be blind, but can anyone tell me where to find the VoIP pricing information for international phone calls? I searched the Exetel website and my User Facilities in vain for half an hour. It should not be this hard to find such information ...

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Jul 12, 2014 5:39 pm
by Kaushalya
Hi Gidget,

You can refer to the link http://www.exetel.com.au/corporate/inbo ... vices-voip on main website.

International call rates are listed on http://www.exetel.com.au/corporate/inbo ... -pricelist :) :)

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Jul 12, 2014 5:48 pm
by Gidget
Thanks, Kaushalya :-)

However, why are the prices only listed under "Corporate Voice"? VoIP services are also purchased by residential customers, so it is certainly not intuitive for a residential customer to go searching for information under a Corporate tab. Can all VoIP pricing etc information also be made accessible under "Residential" tabs (website and user facilities), please?

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Jul 12, 2014 8:54 pm
by saadbafik
Hi Gidget,

Kindly note that this has been escalated with the respective department, please let us know if your require further information.

Regards,

Re: Report Broken Links/Failed Web Functions Here

Posted: Tue Jul 15, 2014 9:23 am
by Kaushalya
The link just goes to the "My Exetel" home page, not to the policy. Where is the policy?
The link is correct. You need to go to 'Mobile Usage Help' > 'Excess spend Management Policy'. :)

Re: Report Broken Links/Failed Web Functions Here

Posted: Wed Aug 20, 2014 1:56 pm
by Ziege Mitfahrer
I can't find the "Acceptable Use Policy" for mobile plans.

Clicking on the plan I want brings up some more info with a tiny little link to "Critical Information Summary".
Click on that and you get a PDF with more info including a link to the "Full Terms and Conditions" which is not actually a link. You have to cut and past it into your browser.
If you can manage all that, you get a very big warning saying "Please read these terms carefully as they may have important consequences for you." If it's that important, then why is it so damn hard to access???????
Hidden away in the "Definitions" section of this important info is the link to the "Acceptable Use Policy".
This link does nothing except take to back to where you started.

I may be a bit picky here, but how about linking the "Acceptable Use Policy" to the words "Acceptable Use Policy" on the very first (and last) page?

Re: Report Broken Links/Failed Web Functions Here

Posted: Wed Aug 20, 2014 3:03 pm
by ShaminG
Ziege Mitfahrer wrote:I may be a bit picky here, but how about linking the "Acceptable Use Policy" to the words "Acceptable Use Policy" on the very first (and last) page?
Thanks for pointing this out. We would consider your suggestions when moving ahead with any future developments.

Re: Report Broken Links/Failed Web Functions Here

Posted: Thu Aug 21, 2014 1:01 pm
by Ziege Mitfahrer
ShaminG wrote:We would consider your suggestions when moving ahead with any future developments.
Could you please also consider telling me where to find policy, now?

Re: Report Broken Links/Failed Web Functions Here

Posted: Thu Aug 21, 2014 1:21 pm
by ShaminG
Ziege Mitfahrer wrote:Could you please also consider telling me where to find policy, now?
http://help.exetel.com.au/aup_adsl2.php

myexetel(https://www.exetel.com.au/myexetel/login) -> Additional info -> Acceptable Use Policy

Re: Report Broken Links/Failed Web Functions Here

Posted: Thu Aug 21, 2014 5:02 pm
by Ziege Mitfahrer
Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy.
The 3GB of data is not subject to this policy.
It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use.
Try to find ANY unlimited plan for ANY product and there will be an asterix next to it.

I have no fear that Exetel would go Koganistic and disconnect customers on "unlimited" plans for using more than the secret limit, but it would be nice to know what limitations there are, if any.

The policy you pointed to only deals with internet usage (spam, viruses, piracy etc) and fixed line plans with no mention of mobiles whatsoever.

Is there an Acceptable Use Policy for your mobile plans?

Re: Report Broken Links/Failed Web Functions Here

Posted: Thu Aug 21, 2014 7:06 pm
by nicoler
Ziege Mitfahrer wrote:Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy.
The 3GB of data is not subject to this policy.
It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use.
Try to find ANY unlimited plan for ANY product and there will be an asterix next to it.

I have no fear that Exetel would go Koganistic and disconnect customers on "unlimited" plans for using more than the secret limit, but it would be nice to know what limitations there are, if any.

The policy you pointed to only deals with internet usage (spam, viruses, piracy etc) and fixed line plans with no mention of mobiles whatsoever.

Is there an Acceptable Use Policy for your mobile plans?
We have escalated your concerns to our product manager and will get back to you with an update shortly.

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 22, 2014 2:14 pm
by nicoler
Ziege Mitfahrer wrote:Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy.
The 3GB of data is not subject to this policy.
It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use.
Try to find ANY unlimited plan for ANY product and there will be an asterix next to it.

I have no fear that Exetel would go Koganistic and disconnect customers on "unlimited" plans for using more than the secret limit, but it would be nice to know what limitations there are, if any.

The policy you pointed to only deals with internet usage (spam, viruses, piracy etc) and fixed line plans with no mention of mobiles whatsoever.

Is there an Acceptable Use Policy for your mobile plans?
Please be advised that, there is no “secret limit” for normal personal use with the mobile plans and the current Acceptable Use Policy applies to all Exetel products.

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Sep 19, 2014 2:53 pm
by Franpa
viewtopic.php?f=306&t=41333
Check the first 3 posts.

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Sep 19, 2014 7:08 pm
by ShaminG
Franpa wrote:viewtopic.php?f=306&t=41333
Check the first 3 posts.
I have requested our development team to update the page correctly.

Re: Report Broken Links/Failed Web Functions Here

Posted: Tue Nov 25, 2014 3:30 pm
by smithi
The speed test link has been broken for something like the last week, still is today.
http://www.exetel.com.au/speed/

Whether accessed directly or from the 'useful links' dropdown on myexetel, the speed test link is just redirecting to http:/www.exetel.com.au/ ie the latest home page.

I usually just access this from:
http://www.exetel.com.au/speed/dsl/initialmeter.php

thence use the 'Retest' link as needed.

I also have this saved in my startup tabs, using the url:
http://www.exetel.com.au/speed/dsl/resu ... recorded=1

I keep this tab open usually, and use it quite frequently to check local exchange conditions, especially before larger downloads, as things vary quite a bit here according to time of day etc (like from around 8Mbps to 14Mbps)

cheers, Ian