Report Broken Links/Failed Web Functions Here

[KavindaS]

http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.

Could you please confirm the exact plan that you have referred to?

[Franpa]

http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.

Could you please confirm the exact plan that you have referred to?

Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

[KavindaS]

http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.

Could you please confirm the exact plan that you have referred to?

Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Let me check with the sales department and get back to you.

[remosha]

http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.

Could you please confirm the exact plan that you have referred to?

Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Hi Franpa,

Thank you for pointing it out. This will be looked into as soon as possible.

Regards,
Remosha

[ohnjay]

I was looking for the instructions to set up an email client to access hosted email.
Didn't have any luck, but did find a couple of incorrect links on your site,

"New User Information" points to http://www.exetel.com.au/my_exetel#0

"Site Map" points to https://www.exetel.com.au/myexetel/supp ... ng_support#

[Dazzled]

An ancient forum thread is here - viewtopic.php?f=13&t=30882

[KavindaS]

I was looking for the instructions to set up an email client to access hosted email.
Didn't have any luck, but did find a couple of incorrect links on your site,

"New User Information" points to http://www.exetel.com.au/my_exetel#0

"Site Map" points to https://www.exetel.com.au/myexetel/supp ... ng_support#

What Dazzled had given is correct. More information can be found on http://exewiki.exetel.com.au/index.php? ... ervices.3F, section 5.

[ohnjay]

Yes, I found the answer using Google. My post was intended to notify you of the broken links.

[angelos]

Yes, I found the answer using Google. My post was intended to notify you of the broken links.

Thank you for pointing this out to us. However, can you please give us the location of this link? (URL where the links can be found will suffice)

[stevebow]

In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

[devindag]

In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

This issue is currently being looked in to under reference number 10184481. We will look in to this and get back to you on an update. Exetel apologize for the inconvenience caused.

[devindag]

In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

Please check your service now as the issue seems to be resolved. Exetel apologize for the inconvenience caused and the delay in response.

[kookaburra2]

Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."

[KavindaS]

Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."

Thank you for notifying about the error. We will look in to this and get back to you.

[nicoler]

Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."

Hi

We are currently getting this sorted with the development team. Apologize for the inconvenience caused. Kindly PM your service details, we could arrange a call back to assist with the plan change.

Regards

Nicole