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Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 14, 2015 12:41 am
by KavindaS
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 14, 2015 1:46 pm
by Franpa
KavindaS wrote:
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?
Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Image

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 14, 2015 4:15 pm
by KavindaS
Franpa wrote:
KavindaS wrote:
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?
Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Image
Let me check with the sales department and get back to you.

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 14, 2015 4:26 pm
by remosha
Franpa wrote:
KavindaS wrote:
Franpa wrote:http://www.exetel.com.au/

"Our super value broadband plans include" doesn't mention the amount of webspace included.
Could you please confirm the exact plan that you have referred to?
Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plans" (None specifically specified) under that header I quoted.

Image
Hi Franpa,

Thank you for pointing it out. This will be looked into as soon as possible.

Regards,
Remosha

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Sep 25, 2015 8:51 pm
by ohnjay
I was looking for the instructions to set up an email client to access hosted email.
Didn't have any luck, but did find a couple of incorrect links on your site,

"New User Information" points to http://www.exetel.com.au/my_exetel#0

"Site Map" points to https://www.exetel.com.au/myexetel/supp ... ng_support#

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Sep 25, 2015 9:06 pm
by Dazzled
An ancient forum thread is here - viewtopic.php?f=13&t=30882

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Sep 26, 2015 1:09 am
by KavindaS
ohnjay wrote:I was looking for the instructions to set up an email client to access hosted email.
Didn't have any luck, but did find a couple of incorrect links on your site,

"New User Information" points to http://www.exetel.com.au/my_exetel#0

"Site Map" points to https://www.exetel.com.au/myexetel/supp ... ng_support#
What Dazzled had given is correct. More information can be found on http://exewiki.exetel.com.au/index.php? ... ervices.3F, section 5.

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Sep 26, 2015 11:02 am
by ohnjay
Yes, I found the answer using Google. My post was intended to notify you of the broken links.

Re: Report Broken Links/Failed Web Functions Here

Posted: Mon Sep 28, 2015 11:48 am
by angelos
ohnjay wrote:Yes, I found the answer using Google. My post was intended to notify you of the broken links.
Thank you for pointing this out to us. However, can you please give us the location of this link? (URL where the links can be found will suffice)

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Apr 16, 2016 1:40 pm
by stevebow
In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

Re: Report Broken Links/Failed Web Functions Here

Posted: Sat Apr 16, 2016 4:52 pm
by devindag
stevebow wrote:In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve
This issue is currently being looked in to under reference number 10184481. We will look in to this and get back to you on an update. Exetel apologize for the inconvenience caused.

Re: Report Broken Links/Failed Web Functions Here

Posted: Thu Jun 23, 2016 11:11 am
by devindag
stevebow wrote:In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/supp ... sl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application:

http://www.exetel.com.au/a_application_status.php (link is actually http://www.exetel.com.au/broadband/adsl-app-status).

Both links are bad and you are redirected to http://www.exetel.com.au. Could this be fixed please.

Thanks,
Steve

Please check your service now as the issue seems to be resolved. Exetel apologize for the inconvenience caused and the delay in response.

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 05, 2016 9:12 am
by kookaburra2
Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 05, 2016 2:38 pm
by KavindaS
kookaburra2 wrote:Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."
Thank you for notifying about the error. We will look in to this and get back to you.

Re: Report Broken Links/Failed Web Functions Here

Posted: Fri Aug 05, 2016 3:34 pm
by nicoler
Change Plan error...

When I go to:
Services & Usage | Manage (Broadband Services) | Change Plan,
the response is: "! Something went wrong. Please contact Exetel or try again."
Hi

We are currently getting this sorted with the development team. Apologize for the inconvenience caused. Kindly PM your service details, we could arrange a call back to assist with the plan change.

Regards

Nicole