Mobile Phone Pricing Page

Queries, errors or glitches regarding Exetel's public web site
Post Reply
kenobiajay
Posts: 89
Joined: Fri Nov 17, 2006 5:05 pm
Location: Sydney, New South Wales

Mobile Phone Pricing Page

Post by kenobiajay » Sun Feb 07, 2010 10:07 am

Mobile plans through the Vodafone network get call credit equal to the monthly minimum spend. But this is not made clear on the website: http://www.exetel.com.au/mobile_plans.php

However, in the User Facilities, it is: "Included Calls In Access"

Is this a mistake, or do the new plans not get call credit?

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: Mobile Phone Pricing Page

Post by ExetelVoice » Mon Feb 08, 2010 11:43 am

However, in the User Facilities, it is: "Included Calls In Access"
It should be "Included Calls in Monthly Minimum"

We will clarify it in the members facility.

kenobiajay
Posts: 89
Joined: Fri Nov 17, 2006 5:05 pm
Location: Sydney, New South Wales

Re: Mobile Phone Pricing Page

Post by kenobiajay » Mon Feb 08, 2010 12:22 pm

ExetelVoice wrote:
However, in the User Facilities, it is: "Included Calls In Access"
It should be "Included Calls in Monthly Minimum"

We will clarify it in the members facility.
Actually, I was saying the website for new users did not mention the included calls - here: http://www.exetel.com.au/mobile_plans.php

I understood what it meant in the user facilities.

ExetelVoice
Exetel Staff
Posts: 359
Joined: Tue Aug 03, 2004 5:43 pm

Re: Mobile Phone Pricing Page

Post by ExetelVoice » Tue Feb 09, 2010 9:54 am

There are included calls in the minimum charge. You get the same amount of included calls as the value of the minimum monthly spend. We don't see the point in putting 2 columns with exactly the same information in them.

kenobiajay
Posts: 89
Joined: Fri Nov 17, 2006 5:05 pm
Location: Sydney, New South Wales

Re: Mobile Phone Pricing Page

Post by kenobiajay » Tue Feb 09, 2010 12:42 pm

ExetelVoice wrote:There are included calls in the minimum charge.
Fair enough.

Post Reply