ADSL2 (optus) agent sign up page broken

Queries, errors or glitches regarding Exetel's public web site
Post Reply
the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

ADSL2 (optus) agent sign up page broken

Post by the_aph » Thu Apr 05, 2012 10:38 am

When signing up to a new ADSL 2 (optus) plans you are now asked to choose Exetel or Agent. But when you choose agent, the new agent field only excepts 6 characters. Lite Agent codes are 7 characters long so you are blocking Lite Agents from signing up new users. Can this please be resolved ASAP please.

Rob

User avatar
stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 (optus) agent sign up page broken

Post by stevecJ » Thu Apr 05, 2012 12:41 pm

the_aph wrote:When signing up to a new ADSL 2 (optus) plans you are now asked to choose Exetel or Agent. But when you choose agent, the new agent field only excepts 6 characters. Lite Agent codes are 7 characters long so you are blocking Lite Agents from signing up new users. Can this please be resolved ASAP please.

Rob
Hi Rob,

I have already passed this to the developers and I will up soon once I hear from them.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: ADSL2 (optus) agent sign up page broken

Post by the_aph » Thu Apr 05, 2012 12:43 pm

Thanks

User avatar
stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 (optus) agent sign up page broken

Post by stevecJ » Thu Apr 05, 2012 12:51 pm

the_aph wrote:Thanks
No worries :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

User avatar
stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 (optus) agent sign up page broken

Post by stevecJ » Tue Apr 10, 2012 1:03 pm

Hi Rob,

This has been completed. You can now enter 7 characters in the Agent code section. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

the_aph
Posts: 48
Joined: Thu Apr 19, 2007 8:09 am

Re: ADSL2 (optus) agent sign up page broken

Post by the_aph » Wed May 23, 2012 5:45 pm

I've just tried to sign up a new user up today, the field still only allows 6 characters when signing people up for the no contract plans. Can this please be resolved?

User avatar
stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 (optus) agent sign up page broken

Post by stevecJ » Wed May 23, 2012 6:33 pm

the_aph wrote:I've just tried to sign up a new user up today, the field still only allows 6 characters when signing people up for the no contract plans. Can this please be resolved?
Hi,

I'm currently checking this with the developers and I will update you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

User avatar
stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 (optus) agent sign up page broken

Post by stevecJ » Thu May 24, 2012 8:51 pm

Hi,

Application form has been corrected. Please check and confirm :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply