Main Web Site Status

[RichardP]

Have not been able to access the main Exetel web site for over an hour. Accessed it earlier but had problem in user facility accessing latest invoice (could not view or download). Network status page also seems inaccessible.

Is there a general problem or just me?

Cheers,
Richard.

[stevecJ]

Have not been able to access the main Exetel web site for over an hour. Accessed it earlier but had problem in user facility accessing latest invoice (could not view or download). Network status page also seems inaccessible.

Is there a general problem or just me?

Cheers,
Richard.

Hi Richard,

Probably this may be due to the high server load and it has been resolved now.

[RichardP]

Hi Richard,

Probably this may be due to the high server load and it has been resolved now.

Thank you for response Steve, however Web site still not accessible, "The server at http://www.exetel.com.au is taking too long to respond." message from browser. Download connection speed here >10Mbps, upload 0.48 Mbps, 42ms ping.

Cheers,
Richard.

[stevecJ]

Hi Richard,

Probably this may be due to the high server load and it has been resolved now.

Thank you for response Steve, however Web site still not accessible, "The server at http://www.exetel.com.au is taking too long to respond." message from browser. Download connection speed here >10Mbps, upload 0.48 Mbps, 42ms ping.

Cheers,
Richard.

There is no issues at the moment with the servers. However let me check on this and I'll get in touch with you soon.

[RichardP]

Problem solved. The over active Intrusion detection on my router/modem had blacklisted the main web site. Have changed settings to be less aggressive.

Thanks to the representative who phoned to check on the situation - top marks for Exetel support.

Cheers,
Richard.

[KavindaS]

Problem solved. The over active Intrusion detection on my router/modem had blacklisted the main web site. Have changed settings to be less aggressive.

Thanks to the representative who phoned to check on the situation - top marks for Exetel support.

Cheers,
Richard.

Hi Richard,

Glad to hear the issue resolved from your end and all working now

[redw2c]

I also have not been able to access www.exetel.com.au via my ADSL. Just times out.
Been like this a few weeks.
I can access this forum site and my personal web page. Just nothing happens with www.exetel.com.au

However if I use my tablet via 3g I open the site without problem.

Originally I thought this is was my previous ISP blocking exetel, but it is the same now I am with exetel for ISP.

Any ideas on what is happening?

Robert

[NIrmitha]

I also have not been able to access http://www.exetel.com.au via my ADSL. Just times out.
Been like this a few weeks.
I can access this forum site and my personal web page. Just nothing happens with http://www.exetel.com.au

However if I use my tablet via 3g I open the site without problem.

Originally I thought this is was my previous ISP blocking exetel, but it is the same now I am with exetel for ISP.

Any ideas on what is happening?

Robert

I have sent you a separate email to your nominated email address. (Ticket ID: 7384594)
Please reply us with the necessary troubleshooting