Shortcuts for mobile usage don't work

Queries, errors or glitches regarding Exetel's public web site
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Mort
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Shortcuts for mobile usage don't work

Post by Mort » Wed Jun 05, 2013 2:49 pm

Howdy,

If I go in to view my mobile phone usage and add the page as a shortcut to my home screen, clicking that shortcut link returns a page with "You cannot view your telephone record."

I thought I had raised this issue before, but I can't find the post if I did...
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

stevecJ
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Re: Shortcuts for mobile usage don't work

Post by stevecJ » Wed Jun 05, 2013 3:12 pm

Mort wrote:Howdy,

If I go in to view my mobile phone usage and add the page as a shortcut to my home screen, clicking that shortcut link returns a page with "You cannot view your telephone record."

I thought I had raised this issue before, but I can't find the post if I did...
Hi,

Could you please PM me your service number, so I could check on this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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stevecJ
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Re: Shortcuts for mobile usage don't work

Post by stevecJ » Thu Jun 06, 2013 9:36 am

Hi,

We have already escalated this to the relevant department and we will provide you an update once available.

Ticket ID: 6667208
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Mort
Posts: 394
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: Shortcuts for mobile usage don't work

Post by Mort » Thu Jun 06, 2013 10:13 am

Thanks,

I just realised I posted this in the Web Site forum instead of members facilities. Feel free to move if you wish.

I've also PM'd you a different "example" mobile which is my number instead of my wifes if you need to call me again.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Shortcuts for mobile usage don't work

Post by stevecJ » Thu Jun 06, 2013 10:25 am

Mort wrote:Thanks,

I just realised I posted this in the Web Site forum instead of members facilities. Feel free to move if you wish.

I've also PM'd you a different "example" mobile which is my number instead of my wifes if you need to call me again.
No worries.

i Got the PM. I will update the mobile number in the ticket :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Shortcuts for mobile usage don't work

Post by stevecJ » Tue Jun 11, 2013 1:24 pm

Hi,

This is now fixed. Usage shot cuts in the members login is now working fine.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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Mort
Posts: 394
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: Shortcuts for mobile usage don't work

Post by Mort » Tue Jun 11, 2013 2:09 pm

Not really working how I would have expected.

If I had a shortcut to a Call Summary page, then the shortcut actually just goes to the page with the drop-down selection for services rather than directly to the mobile service summary.

Not really something I'm that worried about, just pointing it out coz it's not doing what I thought it should be doing.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Shortcuts for mobile usage don't work

Post by stevecJ » Tue Jun 11, 2013 2:37 pm

Mort wrote:Not really working how I would have expected.

If I had a shortcut to a Call Summary page, then the shortcut actually just goes to the page with the drop-down selection for services rather than directly to the mobile service summary.

Not really something I'm that worried about, just pointing it out coz it's not doing what I thought it should be doing.
HI,

Thank you for the suggestion, We will forward it to our development team and check the possibilities of changing it.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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Dazzled
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Re: Shortcuts for mobile usage don't work

Post by Dazzled » Wed Jun 12, 2013 2:57 pm

The form request for the information has "method=post". This makes it difficult to bookmark. "Get" requests are encoded in the URL and are easily handled as browser bookmarks.

Mort
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Location: Sydney
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Re: Shortcuts for mobile usage don't work

Post by Mort » Wed Jun 12, 2013 3:08 pm

Dazzled wrote:The form request for the information has "method=post". This makes it difficult to bookmark. "Get" requests are encoded in the URL and are easily handled as browser bookmarks.
If the final response is "Working as designed, no fix planned" then that's fine. I just raise it as a "not working as expected" behaviour for the shortcut functionality provided by the website code.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

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