Can't change modem connection password

[Franpa]

The https://www.exetel.com.au/myexetel/supp ... sl_support website links to https://www.exetel.com.au/members/accou ... ssword.php which doesn't work (404 page not found). I can't change my modem password.

Question: How do I retrieve my existing modem connection password?

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https://www.exetel.com.au/myexetel/supp ... sl_support
Says "The username and password's above is for both the modem to gain ADSL access and for the User Facilities."

https://www.exetel.com.au/myexetel/cust ... _account#1
Says "This username and password is only for the Exetel user facilities."

Why does the first place change the password for both places? Why can't I easily change ONLY the ADSL password without messing with User Facilities password?

[JamesR]

From what I can remember seeing on the forum recently, you can no longer find/adjust the modem password yourself anymore, you need to contact Technical Support by phone or email.

[Franpa]

Well the website needs updating then!

[Franpa]

I've opened a support ticket just now, what kind of time can I expect for a response? Will I be waiting until some time tomorrow (Is support closed now)? I'm trying to set up a new modem/router and forgot my existing ADSL connection password (My old router still connects without issue so there is no need to rush the support).

[JamesR]

I've opened a support ticket just now, what kind of time can I expect for a response? Will I be waiting until some time tomorrow (Is support closed now)? I'm trying to set up a new modem/router and forgot my existing ADSL connection password (My old router still connects without issue so there is no need to rush the support).

From previous experience, support tickets are handled promptly and normally get a response within 24 hours. There's always the phone queue which is available "every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time" per http://www.exetel.com.au/contactus.

Good luck

[Franpa]

God must be joking around today! I left the new router unplugged until around 10:45PM at which point I plugged it all in (While in the queue for phone support), the damn thing established a connection about 2 seconds before my call was handled by tech support... xD.

Anyways, the issue appears to be resolved now, "somehow". Now I just need to deal with mac addresses and stuff to ensure that only devices I'm aware of can connect to the network wifi.