Change Plan

Wireless broadband over 3G/4G
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barryron
Posts: 64
Joined: Tue Feb 14, 2006 9:02 am
Location: Redhead NSW Australia

Change Plan

Post by barryron » Tue Dec 29, 2015 8:03 am

I have changed my Mobile Broadband plan on user facilities from ExeGo 4g 2gb to ExeGo 4g 1.2gb .
Do I get a new sim ? Do I get a new number ? Do I Have to pay ? What happens ?

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nicoler
Exetel Staff
Posts: 110
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Change Plan

Post by nicoler » Tue Dec 29, 2015 10:48 am

barryron wrote:I have changed my Mobile Broadband plan on user facilities from ExeGo 4g 2gb to ExeGo 4g 1.2gb .
Do I get a new sim ? Do I get a new number ? Do I Have to pay ? What happens ?
Hi

Please PM your service number/Customer ID so that we could look in to this further

Regards

Nicole

James
Exetel Staff
Posts: 1948
Joined: Mon May 09, 2005 10:27 pm

Re: Change Plan

Post by James » Tue Dec 29, 2015 1:14 pm

barryron wrote:I have changed my Mobile Broadband plan on user facilities from ExeGo 4g 2gb to ExeGo 4g 1.2gb .
Do I get a new sim ? Do I get a new number ? Do I Have to pay ? What happens ?
For a mobile broadband plan change you do not get a new SIM, nor a new number, and you just pay the new monthly fee at the next billing period.

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