Slow Home Wireless Broadband

Wireless broadband over 3G/4G
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Caleb77
Posts: 13
Joined: Fri Nov 21, 2008 4:55 pm
Location: Brisbane

Slow Home Wireless Broadband

Post by Caleb77 » Tue Aug 13, 2019 9:33 pm

Hi,
Been using Image Home Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem showing full service; however, the speeds I am receiving range from 1Mbs to 5Mbs with an average of around 2.

I am wondering if this might be a setup issue, service issue or similar and was wondering if someone could please help me troubleshoot?

Thanks
Steve

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nilushid
Exetel Staff
Posts: 627
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Slow Home Wireless Broadband

Post by nilushid » Tue Aug 13, 2019 10:41 pm

Caleb77 wrote:
Tue Aug 13, 2019 9:33 pm
Hi,
Been using Image Home Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem showing full service; however, the speeds I am receiving range from 1Mbs to 5Mbs with an average of around 2.

I am wondering if this might be a setup issue, service issue or similar and was wondering if someone could please help me troubleshoot?

Thanks
Steve
Hi

Can you please PM us your customer ID or the service number to check on this. Or send us a Reference number given by Exetel.

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KavindaS
Forum Admin
Posts: 2369
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow Home Wireless Broadband

Post by KavindaS » Wed Aug 14, 2019 4:46 pm

Caleb77 wrote:
Tue Aug 13, 2019 9:33 pm
Hi,
Been using Image Home Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem showing full service; however, the speeds I am receiving range from 1Mbs to 5Mbs with an average of around 2.

I am wondering if this might be a setup issue, service issue or similar and was wondering if someone could please help me troubleshoot?

Thanks
Steve
Hi Steve,

We have received the PM and thank you for providing the service details. Ticket reference number is 15864418

Based on the settings, please refer the following and check accordingly.

Light indicators int he modem,
Power - On
Internet - On
LTE - On
Signal - 3 Green Bars (In case if it is 2 or below bars locate the modem to different location such as by the window and if no improvement means there is chance service won't meet the specification. Slow speed or dropout may occur.)

In addition to the above, it is recommended to use the following advance settings.

Advanced Setup ---> Mobile Broadband ---> Edit ---> Change the following

Net Select : LTE
Dial Delay(in sec.) : 1 (Default value is 10)
Default WAN Connection Select : Mobile Broadband

Caleb77
Posts: 13
Joined: Fri Nov 21, 2008 4:55 pm
Location: Brisbane

Re: Slow Home Wireless Broadband

Post by Caleb77 » Tue Aug 20, 2019 7:05 pm

Hi,
Thanks for the reply. Can confirm all green lights on modem and 3 lights indicating full signal. Have updated and checked settings as suggested however unfortunately after trying out for a couple of days no improvement speed wise.

Regards
Steve

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KavindaS
Forum Admin
Posts: 2369
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow Home Wireless Broadband

Post by KavindaS » Tue Aug 20, 2019 8:47 pm

Caleb77 wrote:
Tue Aug 20, 2019 7:05 pm
Hi,
Thanks for the reply. Can confirm all green lights on modem and 3 lights indicating full signal. Have updated and checked settings as suggested however unfortunately after trying out for a couple of days no improvement speed wise.

Regards
Steve
Hi Steve,

We are still investigating. We will further inform you on your nominated email address, under the ticket reference number 15864418.

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