Slow Home Wireless Broadband

Wireless broadband over 3G/4G
smckean
Posts: 1
Joined: Sat Nov 02, 2019 12:35 pm

Re: Slow Home Wireless Broadband

Post by smckean » Sat Nov 02, 2019 7:42 pm

I am having the same issue also.

Speeds of just 5mbps....not what I pay for :cry:

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Slow Home Wireless Broadband

Post by rasikak » Sat Nov 02, 2019 9:33 pm

smckean wrote:
Sat Nov 02, 2019 7:42 pm
I am having the same issue also.

Speeds of just 5mbps....not what I pay for :cry:
Thank you for reaching out. Please PM your customer ID or the service number to further investigate the service issue.

GlenB
Posts: 6
Joined: Sat Oct 12, 2019 10:28 am

Re: Slow Home Wireless Broadband

Post by GlenB » Sat Nov 02, 2019 10:04 pm

Good luck :roll: ..

marcus53
Posts: 3
Joined: Tue Nov 05, 2019 5:13 pm

Re: Slow Home Wireless Broadband

Post by marcus53 » Tue Nov 05, 2019 6:46 pm

Hi I am also having the same issue and discovered after
purchasing the plan that speeds are very slow 0-4.5 mbps, and drop outs are regular
It would seem that speeds are regulated back on the Netcomm modem compared to the sim on my phone which
achieves speeds often 20 times faster than the
wireless home broadband
very disappointed

KavindaS
Forum Admin
Posts: 2519
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow Home Wireless Broadband

Post by KavindaS » Tue Nov 05, 2019 7:01 pm

marcus53 wrote:
Tue Nov 05, 2019 6:46 pm
Hi I am also having the same issue and discovered after
purchasing the plan that speeds are very slow 0-4.5 mbps, and drop outs are regular
It would seem that speeds are regulated back on the Netcomm modem compared to the sim on my phone which
achieves speeds often 20 times faster than the
wireless home broadband
very disappointed
We need to check the firmware of the modem. Can you log in to the modem and confirm the version of the firmware recorded in the modem settings?

marcus53
Posts: 3
Joined: Tue Nov 05, 2019 5:13 pm

Re: Slow Home Wireless Broadband

Post by marcus53 » Wed Nov 06, 2019 7:28 pm

i have the latest firmware
exetel assisted me with the upgrade
made no difference
i haven’t known anyone to get consistently above
5mbps

GlenB
Posts: 6
Joined: Sat Oct 12, 2019 10:28 am

Re: Slow Home Wireless Broadband

Post by GlenB » Wed Nov 06, 2019 7:45 pm

Mine Varys a lot ... had so many excuses .. has been a lot more consistent lately 5 - 13 mbps ... :P

KavindaS
Forum Admin
Posts: 2519
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow Home Wireless Broadband

Post by KavindaS » Wed Nov 06, 2019 11:55 pm

marcus53 wrote:
Wed Nov 06, 2019 7:28 pm
i have the latest firmware
exetel assisted me with the upgrade
made no difference
i haven’t known anyone to get consistently above
5mbps
Can you PM me your service number or send an email with the performed speed test results via http://speedtest.exetel.com.au/ email to residentialsupport@exetel com.au ?

marcus53
Posts: 3
Joined: Tue Nov 05, 2019 5:13 pm

Re: Slow Home Wireless Broadband

Post by marcus53 » Thu Nov 07, 2019 9:11 pm

the elephant in the room that is being stepped around here, is that the netcomm modem has been deliberately scaled back to prevent higher
possible speeds and there is this denial going on.
it’s a piece a crap!!!
i’m tired of contacting exetel support
and hearing excuses

KavindaS
Forum Admin
Posts: 2519
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Slow Home Wireless Broadband

Post by KavindaS » Thu Nov 07, 2019 10:03 pm

marcus53 wrote:
Thu Nov 07, 2019 9:11 pm
the elephant in the room that is being stepped around here, is that the netcomm modem has been deliberately scaled back to prevent higher
possible speeds and there is this denial going on.
it’s a piece a crap!!!
i’m tired of contacting exetel support
and hearing excuses
Exetel apologies for the inconvenience may have caused by this. As requested before, provide me your service number/Customer id or any ticket reference number given.

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