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Minimum activity

Posted: Tue Apr 28, 2009 4:48 pm
by mikesander
I have a HSPA modem on a $5/month plan. We have been using lately, but we also have ADSL2+ at home, and only need it when travelling.

I have no immediate travel plans. Will the service be cancelled if it doesn't get any use for a month or so?

Thanks
Mike

Re: Minimum activity

Posted: Tue Apr 28, 2009 5:07 pm
by vk3xem
I am on the same HSPA deal, with ADSL and also the Mobile X plan for my phone.

I do not believe there is a problem if you do not use your HSPA, you are paying $5 every month for access so it wouldn't be in Exetel or Optus to cancel the contract.

Re: Minimum activity

Posted: Tue Apr 28, 2009 5:14 pm
by Pav L
Actually the service may be terminated if not used within 2 consecutive months.

Refer to "HSPA Order Agreement" on the online order form.
I understand that if there is no data usage within a TWO CONSECUTIVE CALENDER MONTHLY period, that Exetel may cancel the service within 30 working days after this period following email notification to the nominated address in the Secure User Facilities.

Re: Minimum activity

Posted: Tue Apr 28, 2009 5:16 pm
by Gidget
From the Order Form
I understand that if there is no data usage within a TWO CONSECUTIVE CALENDER MONTHLY period, that Exetel may cancel the service within 30 working days after this period following email notification to the nominated address in the Secure User Facilities.
I believe that this is a condition imposed by Optus. To avoid the possibility of cancellation, simply use your HSPA to log into your email, or browse to a webpage etc - just something simple - every month or two.

Gidget

Re: Minimum activity

Posted: Wed Apr 29, 2009 8:12 am
by mikesander
Thanks!

I read that clause when I signed up, but I couldn't find it again just now in the T's and C's.

I'll make sure I keep it active.

Mike

Re: Minimum activity

Posted: Thu Dec 17, 2009 11:59 pm
by alithea
If it gets cancelled because of inactivity, what needs to be done to activate it again?

Do I need to sign up to a new plan or can I reactivAte my account?

Re: Minimum activity

Posted: Fri Dec 18, 2009 2:16 am
by MCCMikey
Not sure. I suspect they send you a new SIM card.

I'm pretty sure they SMS and Email you if they detect inactivity for a long time, so there's probably no need to set a calendar reminder in Outlook ;-)

Re: Minimum activity

Posted: Fri Dec 18, 2009 11:27 am
by JasonM
alithea wrote:If it gets cancelled because of inactivity, what needs to be done to activate it again?

Do I need to sign up to a new plan or can I reactivAte my account?
The service would need to be reissued, as Optus would cancel the SIM on their network.

Re: Minimum activity

Posted: Thu Apr 01, 2010 4:08 pm
by zencloud
Can someone please confirm that the cancellation due to inactivity does not apply to post-paid plans? I can understand it applying to pre-paid plans but it is completely illogical for post-paid plans like the $5/month plan the OP mentioned. This could be better clarified on the order form by explicitly mentioning this fact.

HSPA Order Agreement
I understand that if there is no data usage within a TWO CONSECUTIVE CALENDER MONTHLY period, that Exetel may cancel the service within 30 working days after this period following email notification to the nominated address in the Secure User Facilities.
I cannot find any mention in the Prepaid or Postpaid HSPA Broadband Terms And Conditions of service cancellation due to inactivity.