Slow connection and Really bad VOIP

Wireless broadband over 3G/4G
granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 5:08 pm

Hi,
I hope someone can help as I am ready to throw the whole system out...
I have been in contact with support since the 12/05.... about really slow connection and really really bad Voip.
They just keep getting me to do 3 speedtests and then getting back and saying their provider doesn't have any issues, thats fine for them but, I do.
VOIP is that bad crackly, feedback and other party not being able to hear me.... it's driving me insane.
My Setup is as follows:
Billion 7404VGPX
HUAWEI E169 USB DONGLE
External Antenna.
I do not have a Land line available to me.
I am enclosing a screen shot of part of my modem settings as I am sure it was different before.
If you can help please do.
Regards Granny1
Attachments
MINE.JPG
MINE.JPG (163.74 KiB) Viewed 3611 times

Gidget
Volunteer Site Admin
Posts: 1815
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Slow connection and Really bad VOIP

Post by Gidget » Sun Jun 06, 2010 5:23 pm

Hi granny1

Your APN is incorrect - for an Exetel Optus HSPA service it should be
exetel1

I would also try ticking the "Keep Alive" box.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Slow connection and Really bad VOIP

Post by Dazzled » Sun Jun 06, 2010 5:31 pm

Gidget, you beat me. Granny1, the e169 is not a fast modem, and if your speeds are slow, particularly upload, VoIP will be degraded. This will be worse if someone else is using the net at the same time. Do you know what you are getting (try http://speedtest.net/) VoIP will also degrade noticeably if latency and jitter get out of hand, and the same test will show ping time, or run: ping 58.96.1.2.

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 5:34 pm

Hi Gidget,
Thank you,
I was pretty sure that was part of it.
But, when I tried to change it and saved and rebooted it came back like this again.
Also I think the Tele number is wrong?
I also thought I put my number and password in? but, now I can't remember if it was the VOIP number and password!
any suggestions on getting it to stay put?
Regards Granny1

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 5:42 pm

Hi Dazzled,
Thank you.
I am attaching a copy of some of the tests run today.
I don't know about Latency etc...
I am the only one on the net at anytime.
Regards Granny1
modem on stand...
Broadband Speed Test Results

Test run on 06/06/2010 @ 01:02 PM

Mirror: Exetel
Data: 3 MB
Test Time: 9.66 secs

Your line speed is 2.54 Mbps (2537 kbps).
Your download speed is 317 KB/s (0.31 MB/s).
...............................................
In router...
Broadband Speed Test Results

Test run on 06/06/2010 @ 01:07 PM

Mirror: Exetel
Data: 3 MB
Test Time: 20.69 secs

Your line speed is 1.18 Mbps (1184 kbps).
Your download speed is 148 KB/s (0.14 MB/s).
................................................
In Computer..
Broadband Speed Test Results

Test run on 06/06/2010 @ 01:15 PM

Mirror: Exetel
Data: 3 MB
Test Time: 34.8 secs

Your line speed is 704 kbps (0.7 Mbps).
Your download speed is 88 KB/s (0.09 MB/s).
..............................................
with ext cable in computer...
Broadband Speed Test Results

Test run on 06/06/2010 @ 01:18 PM

Mirror: Exetel
Data: 3 MB
Test Time: 34.91 secs

Your line speed is 702 kbps (0.7 Mbps).
Your download speed is 88 KB/s (0.09 MB/s).
....................................................

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Slow connection and Really bad VOIP

Post by Dazzled » Sun Jun 06, 2010 6:06 pm

The Oz speed test is rarely a good one, but your speed doesn't look exciting. Try the speedtest one above, as it will provide the equally important upload speed. To get a latency test, open up a terminal/Dos prompt, and run the command: ping 58.96.1.2 and look for the time in ms (milliseconds).

Gidget
Volunteer Site Admin
Posts: 1815
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Slow connection and Really bad VOIP

Post by Gidget » Sun Jun 06, 2010 6:20 pm

granny1 wrote:Hi Gidget,
Thank you,
I was pretty sure that was part of it.
But, when I tried to change it and saved and rebooted it came back like this again.
Also I think the Tele number is wrong?
I also thought I put my number and password in? but, now I can't remember if it was the VOIP number and password!
any suggestions on getting it to stay put?
Regards Granny1
Are you sure you are using the Exetel SIM in your modem?

The telephone number doesn't matter because the actual number is ignored anyway - however, the usual entry is
*99#

The username and password fields should be left blank.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 6:30 pm

Hi Dazzled,
[URL=http://www.speedtest.net][img]http ... .png[/img][/url]
Well that went great....
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>ping 58.96.1.2

Pinging 58.96.1.2 with 32 bytes of data:

Reply from 58.96.1.2: bytes=32 time=1862ms TTL=58
Reply from 58.96.1.2: bytes=32 time=119ms TTL=58
Reply from 58.96.1.2: bytes=32 time=118ms TTL=58
Reply from 58.96.1.2: bytes=32 time=117ms TTL=58

Ping statistics for 58.96.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 1862ms, Average = 554ms

At least I did that one right.
Regards Granny

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 6:32 pm

Hi Gidget,
Yes, it is in the modem.
That tele number keeps changing back everytime I reset it....
Regards Granny

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Slow connection and Really bad VOIP

Post by Dazzled » Sun Jun 06, 2010 6:46 pm

Your ping latency varies from a long 117 ms to an extremely long 1862 ms just to contact the Exetel VoIP server. This makes me suspect excessive jitter, but you probably don't have the software to measure it. We could work it out from a very long ping session. Jitter and slow speed results in voice packets arriving at such irregular intervals that they can't be queued and smoothly fed to the sound generator.

These wireless systems normally have high latency however, and it would be interesting to hear from other users how tolerant of this their VoIP systems are. Yours is worse than textbook recommendations.

Gidget
Volunteer Site Admin
Posts: 1815
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Slow connection and Really bad VOIP

Post by Gidget » Sun Jun 06, 2010 7:37 pm

granny1 wrote:Hi Gidget,
Yes, it is in the modem.
That tele number keeps changing back everytime I reset it....
Regards Granny
Did you buy the USB modem from Exetel?

I Googled on your dial-up number (*9***1#) and most of the hits I got were not Australian related, although it does appear that the APN "internet" and the dial-up number "*9***1#" go together (as you've found). The references also related to connecting to the internet via a data-enabled mobile phone, rather than via a USB modem

Have you changed both the APN to "exetel1" and the dial-up number to "*99#" at the same time, then saved and re-booted?

[Edit] I searched a bit more - as well as changing the APN and dial-up number, try changing your "Mode" setting to "HSPDA" instead of "UMTS first". From my reading
HSDPA = the preferred and intended speed you should connect at for 3G .
UMTS = standby/fallback connection type when no data transfers are in progress.
If doing all the above makes no difference, it might be time to do a hardware reset on your Billion (check your manual if you don't know how to do this) and then re-enter all settings from scratch, making sure to save them afterwards.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 8:14 pm

Hi Gidget,
I will try that now.
How would it get like that I wonder?
Never mind I will try your suggestions.
Thank you
Regards Granny

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 06, 2010 9:31 pm

Hi Gidget and Dazzled,
Just an update....
Still the same.
Ended up doing a factory reset .....but still the same.
I am closing off for the evening now.
Thank you for your help so far, if you have any further ideas that I can try I would be grateful.
Have a great evening.
Regards Granny1

ozbrit
Posts: 33
Joined: Sun Apr 12, 2009 10:47 pm
Location: NSW

Re: Slow connection and Really bad VOIP

Post by ozbrit » Sun Jun 20, 2010 1:39 pm

granny1 wrote:Hi Gidget,
Thank you,
I was pretty sure that was part of it.
But, when I tried to change it and saved and rebooted it came back like this again.
Also I think the Tele number is wrong?
I also thought I put my number and password in? but, now I can't remember if it was the VOIP number and password!
any suggestions on getting it to stay put?
Regards Granny1
I have that very same modem/3G/Voip router and had the same issue as you - an inability to save changed configuration. the problem appears to be with the over-zealous username and password saving facility of web browsers like Firefox. The answer? Access your Billion software with Internet explorer and make your configuration changes there. That worked for me :o) Don't forget to apply>save config>apply>restart.
It seems that firefox (in my case) tends to treat any info in little boxes the same way as it does saved passwords.

Good luck and let us know how you got on.

While the APN protocol "internet" is actually the one used by Optus subscribers, I'm not sure whether changing this to "exetel1" will change anything. it occurs to me that the vital info is on the SIM card and that would direct your data flow to or from the Exetel back haul. I'm only guessing really.

granny1
Posts: 128
Joined: Sat Jun 13, 2009 3:44 pm
Location: Tasmania

Re: Slow connection and Really bad VOIP

Post by granny1 » Sun Jun 20, 2010 2:25 pm

Hi Ozbrit
I am writing this while I hold all fingers and toes crossed....
But, the last factory reset and total reboot (out of the power point and all) seems to have done the job.
I use firefox as well.
Last night was the best night ever....Skyped with my Son in Victoria for 21/2 hours it was wonderful.
Considering we couldn't even just VOIP him before.
Regards Granny.

Post Reply