Tethering iPhone With Exetel

Wireless broadband over 3G/4G
SpaceMonkey
Posts: 29
Joined: Sat Nov 11, 2006 9:23 pm

Re: Tethering iPhone With Exetel

Post by SpaceMonkey » Fri Jul 06, 2012 2:39 pm

I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to enable tethering. Please advise what steps I need to take to fix this.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Tethering iPhone With Exetel

Post by rukshani » Fri Jul 06, 2012 4:32 pm

SpaceMonkey wrote:I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to enable tethering. Please advise what steps I need to take to fix this.
A support engineer will shortly advise you on this.

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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Tethering iPhone With Exetel

Post by udara » Fri Jul 06, 2012 4:53 pm

SpaceMonkey wrote:I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to enable tethering. Please advise what steps I need to take to fix this.
It seems like there may be an issue with the activation of the tethering service :( . we have deactivated it and now reactivated the service manually . It should take about few hours for this to kick in :) .

At the moment on your members area it shows that tethering is disabled , how ever when the activation is complete it should show you that it is enabled.
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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SpaceMonkey
Posts: 29
Joined: Sat Nov 11, 2006 9:23 pm

Re: Tethering iPhone With Exetel

Post by SpaceMonkey » Tue Jul 10, 2012 10:23 am

Thanks guys, all good now. Once you manually deactivated tethering I got the SMS notification that that had happened and I reactivated it online and it became properly active. I also had to remove all custom profiles but that's not a problem as the SIM seems to default to the correct APN.

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EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Tethering iPhone With Exetel

Post by EroshanJ » Tue Jul 10, 2012 10:49 am

SpaceMonkey wrote:Thanks guys, all good now. Once you manually deactivated tethering I got the SMS notification that that had happened and I reactivated it online and it became properly active. I also had to remove all custom profiles but that's not a problem as the SIM seems to default to the correct APN.
Glad to hear that your service is working :D Thank you for your confirmation.

Let us know if you need further assistance from us.

Cheers :!:

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