Exetel customer help forum

I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to enable tethering. Please advise what steps I need to take to fix this.

SpaceMonkey wrote:I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to enable tethering. Please advise what steps I need to take to fix this.

A support engineer will shortly advise you on this.

SpaceMonkey wrote:I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to enable tethering. Please advise what steps I need to take to fix this.

It seems like there may be an issue with the activation of the tethering service . we have deactivated it and now reactivated the service manually . It should take about few hours for this to kick in .

At the moment on your members area it shows that tethering is disabled , how ever when the activation is complete it should show you that it is enabled.

Thanks guys, all good now. Once you manually deactivated tethering I got the SMS notification that that had happened and I reactivated it online and it became properly active. I also had to remove all custom profiles but that's not a problem as the SIM seems to default to the correct APN.

SpaceMonkey wrote:Thanks guys, all good now. Once you manually deactivated tethering I got the SMS notification that that had happened and I reactivated it online and it became properly active. I also had to remove all custom profiles but that's not a problem as the SIM seems to default to the correct APN.

Glad to hear that your service is working Thank you for your confirmation.

Let us know if you need further assistance from us.

Cheers