Wrong APN anyone?

Wireless broadband over 3G/4G

Wrong APN anyone?

Postby brumer on Sun Jun 19, 2011 1:18 pm

Has anyone else had a SIM activated as a mobile phone SIM?
I've found when helping a customer get connected that the SIM will only connect using CONNECT instead of exetel1.
Her control panel shows as a S1.5 Mobile Broadband plan but the useage interface shows "how many calls". (Mobile phone?)
Her instructions tell her to use CONNECT ..... ????????
Data is flowing using CONNECT but no emails.
I got 2 more on the way & hope these are done the right way!
brumer
 
Posts: 57
Joined: Tue Jun 02, 2009 10:40 pm
Location: Kingston SE, S.A.

Re: Wrong APN anyone?

Postby ShaminG on Sun Jun 19, 2011 4:44 pm

Has anyone else had a SIM activated as a mobile phone SIM?
I've found when helping a customer get connected that the SIM will only connect using CONNECT instead of exetel1.
Her control panel shows as a S1.5 Mobile Broadband plan but the useage interface shows "how many calls". (Mobile phone?)
Her instructions tell her to use CONNECT ..... ????????
Data is flowing using CONNECT but no emails.
I got 2 more on the way & hope these are done the right way!


For 'S' plans APN should be 'CONNECT'
ShaminG
Exetel Staff
 
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Wrong APN anyone?

Postby brumer on Sun Jun 19, 2011 5:43 pm

This is got me so confused!!!
The customer got an email saying...

Dear XXXXXX XXXXXXX,

Exetel has received your request for your HSPA application.

To check your status at any time and to save you calling Exetel, please go to:

http://www.exetel.com.au/a_application_status.php

The following below is the information you will need in order to configure your HSPA modem and connect to the Exetel network. There are THREE sections:


Information for Setting up Your Exetel HSPA service
Information on Configuring Your Modem purchased from Exetel (if applicable)
Places to go for Help in setting up your HSPA modem (Should you have ordered one)

To get the most benefit from this information you should print out this email and keep it handy when setting up.

Should you need to call Exetel during business hours (NSW times) the numbers are:

02 8030 1000

1300 788 141

Should you have any issues in regards to setting up your HSPA service, please email provisioning@exetel.com.au or call 0280301000 and select option 4



1. Information for Setting up Your Exetel HSPA Connection

==========================================================

In order to activate the service, you will require an Exetel User facilities Username and Password. These are provided to you further below;

You will need to log onto your Secure user facilities in order to activate the USIM before it is possible to use. The details are as follows;

HSPA/Members Facilities Username: 0431680127

HSPA/Members Facilities Password: 0431680XXXXXXX
Once you have logged on, check to make sure all the details are correct and then click on the ‘ACTIVATE’ button. New services generally take around 15-30 minutes.

If you are PORTING your mobile service, this can take anywhere from 60-120 minutes.

For those using a compatible HSPA handset and/or modem, make sure the APN (Access Point Name) setting is as follows;

APN: exetel1


2. Information on Configuring Your Modem purchased from Exetel (if applicable)

==========================================================

The general steps are;


Make sure you have received both your USIM and your Modem
Make sure the USIM is inserted onto the USB STICK and then proceed to connect the USB STICK to USB PORT on your PC/Laptop

It should then auto-install the necessary software to begin your connection.

All the factory default settings will be correct for Exetel.

For the SP CODE, enter ‘BROADBAND’. This should then allow you to install the software.

Once you have received notification that the activation of the USIM has completed, you must now setup the APN on the installed software as follows;



(a) - Open the software installed on your PC or MAC (usually by double clicking the icon on your desktop which should appear after install)

(b) - Then go to 'TOOLS'

(c) - Then go to 'OPTIONS'

(d) - Then select ' PROFILE MANAGEMENT'

(e) - Then click on 'edit'

(f) - Change the APN field to 'exetel1' (all in lowercase)

(g) - Then click 'SAVE'

(h) - Click OK which should then bring you to the main screen again and then click 'connect'

@@@@@@@@@@@@@@@@@@@@@@
& then another saying .......
@@@@@@@@@@@@@@@@@@@@

Dear XXXX XXXXX,

This email is to inform you that your HSPA service has now been completed and activated.

Following is the information you will need to configure your HSPA modem and connect to the Exetel service. There are THREE sections:


Information for Setting up Your Exetel HSPA service
Information on Configuring Your Modem purchased from Exetel (if applicable)
Places to go for Help in setting up your HSPA modem (Should you have ordered one)

To get the most benefit from this information you should print out this email and keep it handy when setting up.

Should you need to call Exetel during business hours (NSW times) the numbers are:

02 8030 1000

1300 788 141

You can automatically log a no service fault by telephone at any time on those numbers - select 'Option 1'



1. Information for Setting up Your Exetel HSPA Connection

==========================================================

You will require a username and password for both the Exetel User facilities.

Username and password authentication required for your HSPA service is not needed at this stage. You will at this stage, only be required to enter an APN (Access Point Name shown below).

You will need to log onto your Secure user facilities in order to activate the USIM before it is possible to use. The details are as follows;

HSPA/Members Facilities Username: 0431680127

HSPA/Members Facilities Password: 0431680XXXXX

Once you have logged on, check to make sure all the details are correct and then click on the ‘ACTIVATE’ button. New services generally take around 15-30 minutes.

If you are PORTING your mobile service, this can take anywhere from 30-60 minutes.

For those using a compatible HSPA handset and/or modem, make sure the APN setting is as follows;

APN: CONNECT


2. Information on Configuring Your Modem purchased from Exetel (if applicable)

==========================================================

@@@@@@@@@@@@@@
A copy of this last email was included in the modem/SIM pack.

Besides this conflicting advice I've found when logging into her account that although the plan is listed correctly (S1.5), the useage interface is most definately the same as my Exetel mobile phone. Although she has used the Internet a couple of times using CONNECT, there shows as no useage as it thinks she has a phone.
I'll give support a headache tomorrow about this.
brumer
 
Posts: 57
Joined: Tue Jun 02, 2009 10:40 pm
Location: Kingston SE, S.A.

Re: Wrong APN anyone?

Postby ShaminG on Sun Jun 19, 2011 6:18 pm

Could you please PM the mobile numbers. I will clarify you how the APN should be selected. 8)
ShaminG
Exetel Staff
 
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia


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