HSDPA Outage in Melbourne??

Wireless broadband over 3G/4G
mcassidy
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HSDPA Outage in Melbourne??

Post by mcassidy » Thu Aug 18, 2011 11:03 am

Hi,

I'm currently in Melbourne on business, am 24 floors up looking directly at Rialto, the Optus building, and any other mobile site in the city that you would care to note, and am getting absolutely appaling speeds with my wireless modem. It worked fine for the first day (Tuesday) but we've had nothing but trouble with it ever since.

It connects ok, it appears to be working, I can ping sites but get extraordinarily slow ping times when pinging or doing a tracert.

Modem is running the latest firmware, when I tether to the iPhone to use the data on that from the laptop it's working fine, just appears to be with the Exetel service. I can bring up the Ninemsn, google, and exetel home pages but that's about it. Whenever I click away from those pages or to any links on those pages it just times out.

Urgently need a solution to this, I have meetings today and tomorrow and need this one working.

Any advice on outages you are aware of would be appreciated.

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shoner
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Re: HSDPA Outage in Melbourne??

Post by shoner » Thu Aug 18, 2011 11:14 am

mcassidy wrote:Hi,

I'm currently in Melbourne on business, am 24 floors up looking directly at Rialto, the Optus building, and any other mobile site in the city that you would care to note, and am getting absolutely appaling speeds with my wireless modem. It worked fine for the first day (Tuesday) but we've had nothing but trouble with it ever since.

It connects ok, it appears to be working, I can ping sites but get extraordinarily slow ping times when pinging or doing a tracert.

Modem is running the latest firmware, when I tether to the iPhone to use the data on that from the laptop it's working fine, just appears to be with the Exetel service. I can bring up the Ninemsn, google, and exetel home pages but that's about it. Whenever I click away from those pages or to any links on those pages it just times out.

Urgently need a solution to this, I have meetings today and tomorrow and need this one working.

Any advice on outages you are aware of would be appreciated.
Please PM me your service number to investigate.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

mcassidy
Posts: 54
Joined: Tue Feb 13, 2007 2:25 pm
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Re: HSDPA Outage in Melbourne??

Post by mcassidy » Thu Aug 18, 2011 11:18 am

PM sent, thanks for the quick reply.

Funnily enough I am down here visiting several clients in Melbourne trying to, among many other things, move their ADSL and wireless services over to Exetel.......

ahas
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Location: Wedderburn, Victoria

Re: HSDPA Outage in Melbourne??

Post by ahas » Thu Aug 18, 2011 12:26 pm

i am using hspa, and can load certain pages (but not the exetel home page) and not any secure websites. My mother on HSPA also has a similar problem with secure webpages
Will send pm

mcassidy
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Re: HSDPA Outage in Melbourne??

Post by mcassidy » Thu Aug 18, 2011 12:27 pm

Thank you very much for the quick fix! Now thats what I call service!

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shoner
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Re: HSDPA Outage in Melbourne??

Post by shoner » Thu Aug 18, 2011 1:07 pm

mcassidy wrote:Thank you very much for the quick fix! Now thats what I call service!
Your welcome :mrgreen:
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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shoner
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Re: HSDPA Outage in Melbourne??

Post by shoner » Thu Aug 18, 2011 1:07 pm

ahas wrote:i am using hspa, and can load certain pages (but not the exetel home page) and not any secure websites. My mother on HSPA also has a similar problem with secure webpages
Will send pm
Do you still have the issue?
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

ahas
Posts: 46
Joined: Tue Nov 21, 2006 12:14 am
Location: Wedderburn, Victoria

Re: HSDPA Outage in Melbourne??

Post by ahas » Thu Aug 18, 2011 5:08 pm

shoner wrote:
ahas wrote:i am using hspa, and can load certain pages (but not the exetel home page) and not any secure websites. My mother on HSPA also has a similar problem with secure webpages
Will send pm
Do you still have the issue?
I dont, but my mother reset her connection and still has the problem.
PM'd my mum's details
Thanks

Log Cabin
Posts: 10
Joined: Thu Apr 02, 2009 2:18 pm
Location: Near YEA Victoria

Re: HSDPA Outage in Melbourne??

Post by Log Cabin » Fri Aug 19, 2011 11:45 am

I have also been having problems since Tuesday.
I could not get email from 2 of Our Exetel addresses from 2 different machines, I did speak to someone on the phone and they
suggested that Our settings were not correct, These have not changed. I reset to another IP number this morning and this corrected the email but cannot access a lot of web sites including logging into Exetel user services.

Is there a problem with the Optus tower blocking some sites..??
I live in the Country where contention issues have never a problem.

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shoner
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Re: HSDPA Outage in Melbourne??

Post by shoner » Fri Aug 19, 2011 11:54 am

ahas wrote:
shoner wrote:
ahas wrote:i am using hspa, and can load certain pages (but not the exetel home page) and not any secure websites. My mother on HSPA also has a similar problem with secure webpages
Will send pm
Do you still have the issue?
I dont, but my mother reset her connection and still has the problem.
PM'd my mum's details
Thanks
I Pm'd you back the info you provided is not enough
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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shoner
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Re: HSDPA Outage in Melbourne??

Post by shoner » Fri Aug 19, 2011 11:55 am

Log Cabin wrote:I have also been having problems since Tuesday.
I could not get email from 2 of Our Exetel addresses from 2 different machines, I did speak to someone on the phone and they
suggested that Our settings were not correct, These have not changed. I reset to another IP number this morning and this corrected the email but cannot access a lot of web sites including logging into Exetel user services.

Is there a problem with the Optus tower blocking some sites..??
I live in the Country where contention issues have never a problem.
Please PM me your service details
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Log Cabin
Posts: 10
Joined: Thu Apr 02, 2009 2:18 pm
Location: Near YEA Victoria

Re: HSDPA Outage in Melbourne??

Post by Log Cabin » Fri Aug 19, 2011 1:22 pm

Thank you very much Shoner..Fast and efficient all woking now. :)
Regards Lockie

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shoner
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Re: HSDPA Outage in Melbourne??

Post by shoner » Fri Aug 19, 2011 1:31 pm

Log Cabin wrote:Thank you very much Shoner..Fast and efficient all woking now. :)
Regards Lockie
Glad to here :mrgreen:
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Tom B
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Location: North West Tas

Re: HSDPA Outage in Melbourne??

Post by Tom B » Fri Aug 19, 2011 5:15 pm

I've had probelms with my connection here since yesterday too.

Some pages won't load, others will begin to load and take forever to finish, others will work just fine.

Yesterday I could access the Exetel main webpage but not these forums. Changing my IP address fixed up this problem, but there are some webpages I still cannot load. Below I have added a tracert of one site that begins to load, but never displays.


tracert http://www.news.com.au

Tracing route to a1273.g.akamai.net [220.233.2.208]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 120 ms 118 ms 118 ms 66.2.96.58.static.exetel.com.au [58.96.2.66]
4 * * * Request timed out.
5 169 ms * * 208.2.233.220.static.exetel.com.au [220.233.2.208]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * 158 ms 129 ms 208.2.233.220.static.exetel.com.au [220.233.2.208]

Trace complete.

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nuranj
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Re: HSDPA Outage in Melbourne??

Post by nuranj » Fri Aug 19, 2011 6:29 pm

Tom B wrote:I've had probelms with my connection here since yesterday too.

Some pages won't load, others will begin to load and take forever to finish, others will work just fine.

Yesterday I could access the Exetel main webpage but not these forums. Changing my IP address fixed up this problem, but there are some webpages I still cannot load. Below I have added a tracert of one site that begins to load, but never displays.


tracert http://www.news.com.au

Tracing route to a1273.g.akamai.net [220.233.2.208]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 120 ms 118 ms 118 ms 66.2.96.58.static.exetel.com.au [58.96.2.66]
4 * * * Request timed out.
5 169 ms * * 208.2.233.220.static.exetel.com.au [220.233.2.208]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * 158 ms 129 ms 208.2.233.220.static.exetel.com.au [220.233.2.208]

Trace complete.

Could you please now check the service as i have done some adjustments and let me know whether it is working or not.

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