HSDPA Outage in Melbourne??

[nuranj]

@ Tom B > Glad to hear all sites are now working after the telephone conversation i had with you.

[ahas]

i am using hspa, and can load certain pages (but not the exetel home page) and not any secure websites. My mother on HSPA also has a similar problem with secure webpages
<Snip>
PM'd my mum's details
Thanks

I Pm'd you back the info you provided is not enough

Pm'd and fixed

Thank you very much

[Tom B]

Thanks nuranj,

Sorry I didn't reply here earlier. Very quick response from exetel, and got everything up and running again very quickly.

My Thanks

Tom

[sparkyness]

Looks like we're having the same issue. Have logged a support ticket.

UPDATE: fixed. Thanks support dudes.

[nuranj]

Looks like we're having the same issue. Have logged a support ticket.

UPDATE: fixed. Thanks support dudes.

Is your issue resolved? If not could you please provide your service number

[Bozza]

Also have this problem, have PM'd service number

[ShaminG]

Also have this problem, have PM'd service number

I have made the required amendments. Could you please check the service and let us status.

[Bozza]

Appears to be working perfectly now, thanks alot

[KavindaS]

Appears to be working perfectly now, thanks alot

Awesome and good to hear all working fine now.

[brumer]

I'm on the road & am having similar troubles.
Can you please do whatever you need to do to 0466219047 ????

Can't get Exetel's site or any exetel emails & everything going v-e-r-y slow................

[HashiniA]

I'm on the road & am having similar troubles.
Can you please do whatever you need to do to 0466219047 ????

Can't get Exetel's site or any exetel emails & everything going v-e-r-y slow................

Hi Bruce,

As per the telephone conversation, the slow speed issue could be due to the coverage of the area you are located at now.

I have escalated your issue to our wholesale supplier and will further update you once we hear from them.

[Cogs]

Also having similar issues, raised a ticket on 22/8. No resolution as yet, and have not had contact from Exetel staff since Thursday last week.

Have PM'd nuranj, but would appreciate any feedback from Exetel staff. Is this a widespread problem? I have two HSPA services and both were affected. One was resolved quickly and efficiently, other seems to be impossibly difficult to isolate the fault.

[nuranj]

Hi Cogs,

I have already checked and replied to you. It should be resolved now.

Do let me know.

[Cogs]

Well it seems that nuranj should be single handedly providing fault resolution services for Exetel. He was able to do in under an hour what the entire support team could not do in 9 days. However, this is not the place for a rant! Thanks again nuranj.

[mooboo]

hi I have thesw issues as well

sometimes I can get through to a website and sometimes it times out

and its not slow - when the site doesnt load with 2 seconds or so it always times out - and requests to a a single site always time out for a period - then next day that site will be fine and another sit becomes inaccesible

can u fix plz ? i have pmed you my number - let me know if i need to provide other info